Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIYAH KILBERT

Chicago,IL

Summary

Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.

Overview

5
5
years of professional experience

Work History

Retail Supervisor

Faber Coe & Gregg
Chicago, IL
11.2022 - Current
  • Maintained oversight of financials and implemented appropriate adjustments
  • Delegating and performing tasks related to upkeep and organization
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Managed day-to-day operations, scheduling shifts and assigning tasks.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Performed audits of operational and financial areas to check compliance.
  • Posted financial data in Excel spreadsheets and managed inventory.

CIB Operations Team Lead

JP Morgan Chase
Chicago, IL
09.2020 - 10.2021
  • Sign off on returnable items
  • Delegated work assignments to team members
  • Answering inquiries about employee process checks
  • Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Led team of 15-20 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.

Supervisor

Red Snapper Restaurant
Chicago, IL
11.2019 - 01.2020
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts
  • Resolved customer complaints regarding food quality or service issues promptly and courteously
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Education

BA - Human Resources Management Supervision and Employee Training Business Communication

Roosevelt University
07.2024

Associate of Arts - Business/Economics

Harold Washington College
12.2020

Skills

  • Customer assistance
  • Written and oral communication
  • Microsoft Word, PowerPoint, Excel
  • Strong attention to detail
  • Data entry
  • Active Listener
  • Research
  • Teamwork / Collaboration
  • Cash Handling
  • Analytical
  • Task Delegation
  • Store Organization
  • Staff Coaching and Training
  • Multitasking and Prioritizing

Timeline

Retail Supervisor

Faber Coe & Gregg
11.2022 - Current

CIB Operations Team Lead

JP Morgan Chase
09.2020 - 10.2021

Supervisor

Red Snapper Restaurant
11.2019 - 01.2020

BA - Human Resources Management Supervision and Employee Training Business Communication

Roosevelt University

Associate of Arts - Business/Economics

Harold Washington College

Similar Profiles

CREATE PROFILE
KIYAH KILBERT