Kiyana Davis
Dallas,GA
Summary
Conscientious Healthcare professional offering over Five years of experience in fast-paced settings. Experience in optimizing patient intake and ensuring HIPAA compliance. Skilled in electronic medical records management and telehealth coordination, leading to improved patient satisfaction and streamlined workflows.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Workit Health
04.2024 - 09.2025
- Achieved outstanding member support through proficient use of chat, email, and phone.
- Resolved prescription issues by acting as liaison among members, pharmacies, and healthcare providers.
- Handled prior authorization requests with strict adherence to HIPAA guidelines.
- Safeguarded confidentiality of sensitive information per WorkIt Health’s policies.
- Developed thorough knowledge of EHR system and available product offerings.
- Showcased empathy and respect in all communications with members and staff.
Medical Assistant
Ria Health
04.2021 - 04.2024
- Maintained confidentiality of patient records by securing and safeguarding sensitive information.
- Uploaded essential patient documentation to Athena Health portal for improved accessibility.
- Coordinated Medical Assistants' schedules to ensure comprehensive coverage aligned with provider needs.
- Facilitated physician assistance by preparing patient charts and arranging virtual meetings via Zoom.
- Conducted thorough new patient intakes, collecting vital statistics and detailed medical histories.
- Resolved medication discrepancies through collaboration with local pharmacies serving patients.
- Managed appointment scheduling using various scheduling systems to optimize efficiency.
- Guided patients in utilizing online telehealth platforms effectively.
Customer Service Representative (Seasonal)
Amazon
04.2020 - 11.2020
- Processed unknown transactions and verified customer accounts for fraudulent activity.
- Handled approximately 50-100 inbound calls and chats remotely from a virtual call center.
- Ensured professionalism while managing simultaneous customer requests effectively.
- Accurately gathered and verified customer information for security tracking.
- Delivered information regarding order status and resolved product queries efficiently.
- Executed processing of customer orders, changes, and returns in accordance with policies.
- Worked with credit department to address and resolve disputed items.
- Kept informed on product and service developments to assist customers better.
Sales Associate
Staples
01.2020 - 04.2020
- Engaged customers through friendly conversations to identify individual needs.
- Delivered exceptional customer service, addressing requests and resolving concerns efficiently.
- Serviced over 50 customers daily, ensuring a positive experience for each.
- Processed accurate sales and returns, maintaining transaction integrity.
- Utilized selling skills to effectively present tailored solutions to customers.
- Organized and prepared merchandise attractively for the sales floor.
- Managed returns, exchanges, and refunds in compliance with store policies.
- Accurately handled POS transactions, returning change and receipts promptly.
Education
Master of Science - Clinical Mental Health Counseling
Bellevue University
Bellevue, NE12-2026
Bachelor of Science - Psychology
Columbus State University
Columbus, GA05-2020
Skills
- Patient Intake
- Patient scheduling
- Prescription authorization and refills
- Compliance with HIPAA regulations
- Electronic medical records management
- Effective use of Slack for communication
- Clinical and administrative support
- Proficient in Microsoft Office Suite & Google Docs
Timeline
Medical Assistant
Workit Health
04.2024 - 09.2025
Medical Assistant
Ria Health
04.2021 - 04.2024
Customer Service Representative (Seasonal)
Amazon
04.2020 - 11.2020
Sales Associate
Staples
01.2020 - 04.2020
Master of Science - Clinical Mental Health Counseling
Bellevue University
Bachelor of Science - Psychology
Columbus State University