KIYANA PARKER
Philadelphia,PA
Summary
Dedicated professional with extensive experience in operations and HR management at Total Transit Inc., adept in emergency response and conflict resolution. Excelled in enhancing safety protocols and fostering teamwork, significantly improving operational efficiency. Skilled in behavior management and incident reporting, demonstrating a commitment to excellence and a compassionate approach to customer service.
Driven Administrator with solid background in overseeing activities and ensuring compliance. Successfully maintained safe and orderly environment, fostering positive interactions. Demonstrated strong organizational skills and effective communication to support team goals.
Overview
11
11
years of professional experience
Work History
Septa Access Dispatch/Monitor
SEPTA
01.2022 - Current
- Monitor conduct of operators on paratransit vehicles to maintain professionalism and safety.
- Develop strong rapport with patients and families, addressing any concerns or questions related to monitoring pick ups/drop-offs and equipment usage in a compassionate manner.
- Attend to needs of ADA/SRP patrons and inform all carrier personnel of any accident, incident that occurs.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
Operations Dispatcher/Assistant Manager - HR
Total Transit Inc.
08.2013 - 01.2022
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitor vehicle locations to coordinate timely arrivals.
- Schedule drivers for each route accordingly to ensure all routes are covered.
- Communicated with drivers and Septa personnel to coordinate timely pick-ups/ drop-off.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Assisted in resolving customer complaints and grievances.
- Scheduled and conducted interviews, filing of new hire-rehire /termination paperwork.
- Billing and deposits
Education
Bachelor of Science -
CHEYNEY UNIVERSITY
1837 UNIVERSITY CIRCLEAssociate of Science - MEDICAL ASSISTANT
HARRIS SCHOOL OF BUSINESS
20. S UPPER DARBY05-2014
High School Diploma -
MURRELL DOBBINS
2150 W. LEHIGH AVE06-2007
Skills
- Emergency response
- Discipline
- Incident reporting
- Behavior management
- Handicapped safety
- Coordination and teamwork
- Friendly and respectful
- Punctual and reliable
- Time management
- Team leader
- Conflict resolution
- Documentation and reporting
Timeline
Septa Access Dispatch/Monitor
SEPTA
01.2022 - Current
Operations Dispatcher/Assistant Manager - HR
Total Transit Inc.
08.2013 - 01.2022
Bachelor of Science -
CHEYNEY UNIVERSITY
Associate of Science - MEDICAL ASSISTANT
HARRIS SCHOOL OF BUSINESS
High School Diploma -
MURRELL DOBBINS
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