Kiyana Walker
Fayetteville,NC
Summary
Dynamic professional with a proven track record in customer support and financial services. Excelled in policy implementation and complex problem-solving, enhancing customer satisfaction and streamlining operations. Skilled in data recovery and fostering team development, I consistently identify and leverage opportunities for growth and efficiency.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Foundever
Fayetteville, NC
05.2024 - Current
- Reviewed financial statements and documents to ensure accuracy of data.
- Identified and evaluated customer needs for financial products and services.
- Provided timely responses to customer inquiries about financial products and services.
- Advised clients on how best to diversify their investments while minimizing risks associated with them.
Technical Support Supervisor
Kelly Connect Services
Fayetteville, NC
07.2020 - 03.2024
- Run weekly team meetings to ensure our Supervisor team as a unit was excelling on a daily basis.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Managed high levels of call flow and responded to technical support needs.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
Customer Service Representative
Sykes Enterprises, Incorporated
Fayetteville, NC
08.2019 - 07.2020
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Conduit Global - US
McLeansville, NC
05.2018 - 06.2020
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
Dance Teacher
University of Greensboro NC
Greensboro, NC
09.2015 - 03.2018
- Instruct students K-12 on cultural dance, movement, and dance education
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
Server, Cashier, and Hostess
Chipotle Mexican Grill
Greensboro, NC
11.2015 - 01.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - Performing Arts Education
UNCG
Greensboro, NC05.2019
Skills
- Data Recovery
- Product Troubleshooting
- Customer Support
- Escalation management
- Network Troubleshooting
- Policy Implementation
- Staff Development
- Strategic Planning
- Complex Problem-Solving
- Certificates of deposit
- Account maintenance
- Financial services
Timeline
Financial Services Representative
Foundever
05.2024 - Current
Technical Support Supervisor
Kelly Connect Services
07.2020 - 03.2024
Customer Service Representative
Sykes Enterprises, Incorporated
08.2019 - 07.2020
Customer Service Representative
Conduit Global - US
05.2018 - 06.2020
Server, Cashier, and Hostess
Chipotle Mexican Grill
11.2015 - 01.2018
Dance Teacher
University of Greensboro NC
09.2015 - 03.2018
Bachelor of Arts - Performing Arts Education
UNCG
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