Kiyanda Smith
Prairie,MS
Summary
Support Specialist with over 5 years of experience in healthcare, customer service, and prior authorizations and chat. Handling billing questions, scheduling support, and follow-up with accurate documentation, clear communication, and timely issue resolution that supports client satisfaction and compliance.
Overview
6
6
years of professional experience
Work History
Caregiver / Support Specialist
Help at Home
12.2025 - Current
- Resolved client and caregiver concerns through effective communication and prompt follow-up, enhancing satisfaction.
- Maintained accurate service records and updated electronic documentation, ensuring compliance with regulations.
- Coordinated caregiver schedules to ensure timely coverage, improving service delivery for home care clients.
Customer Service Representative
Waste Management
01.2023 - 10.2025
- Resolved service inquiries, billing questions, and account updates, ensuring customer satisfaction through accurate, timely communication.
- Coordinated container delivery, pickup, and missed-service requests, improving service reliability for residential and commercial accounts.
- Escalated complex customer issues to operations, billing, and dispatch teams, facilitating prompt resolutions and enhancing customer experience.
Prior Authorization Representative
Broadpath
10.2021 - 12.2022
- Managed prior authorization requests via payer portals, phone queues, and fax workflows, ensuring accurate documentation to facilitate timely approvals.
- Communicated with providers, members, and health plans to resolve missing information, thereby preventing delays in patient care.
- Maintained strict confidentiality of sensitive patient information, ensuring compliance with HIPAA regulations.
Customer Support Specialist (Chat)
Teleperformance
06.2020 - 09.2021
- Managed live chat inquiries for customers in fast-paced support center.
- Resolved billing, account, and service questions using CRM and ticketing tools.
- Guided customers through troubleshooting steps with clear, patient communication.
Education
High School Diploma -
Aberdeen High School
Skills
- In-home support
- Service coordination
- Patient advocacy
- Prior authorization
- Insurance verification
- Eligibility & claims processing
- HIPAA Compliance
- CRM systems
- Data Entry
- Attention to detail
- Problem solving
- Customer service
- Active Listening
Timeline
Caregiver / Support Specialist
Help at Home
12.2025 - Current
Customer Service Representative
Waste Management
01.2023 - 10.2025
Prior Authorization Representative
Broadpath
10.2021 - 12.2022
Customer Support Specialist (Chat)
Teleperformance
06.2020 - 09.2021
High School Diploma -
Aberdeen High School