Kiyanna Dowling
York,PA
Summary
Dedicated student-athlete at La Roche College pursuing a degree with a strong focus on future career. Planning to relocate to Pittsburgh after graduation and is actively seeking internships in sports/athletics, social media, coaching, or journalism. Seeking practical experience to develop skills, expand knowledge, and grow professional network. Playing basketball has instilled valuable qualities of teamwork, determination, and a winning mindset, eager to apply in the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Foot Locker
06.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
GUEST SERVICE REPRESENTATIVE
Spooky Nook Sports
06.2023 - Current
- Utilized problem solving skills when dealing with difficult situations or dissatisfied customers.
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
- Worked in fast-paced environments of sports industry.
SOCIAL MEDIA INTERN
Washington & Jefferson College Athletics
08.2023 - 05.2024
- Supported day-to-day social media management by responding to direct messages, comments and inquiries.
- Created engaging content for multiple social media platforms, including Twitter and Instagram.
- Developed videos, players specialized projects, and graphics for men's and women's basketball teams.
SALES ASSOCIATE
Rue21
09.2019 - 07.2020
- Helped customers find specific products, answered questions and offered product advice to satisfy any customer's wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Some College (No Degree) - Communication, Media And Technology
La Roche College
Pittsburgh, PASome College (No Degree) - Sports Broadcasting
Palm Beach Atlantic University
West Palm Beach, FLHigh School Diploma -
York Suburban Senior High School
York, PA05.2020
Skills
- Canva/Scoreshots/Powerpoint Proficiency
- Strong communication/writing skills
- Positive/outgoing team member
- Team leadership
- Interpersonal skills
- Social media/journalism
Certification
- FBI Fingerprint-Based criminal History Clearance
- Pennsylvania Child Abuse History Clearance
Additional Information
Volunteer Basketball Coach for York Suburban girl's basketball program (2019-2023) & York College (2021-2024), Randy Stetler Memorial Scholarship Award Recipient (2020), Student Athlete Advisory Committee at Chatham University (2020-2021)
Timeline
SALES ASSOCIATE
Foot Locker
06.2024 - Current
SOCIAL MEDIA INTERN
Washington & Jefferson College Athletics
08.2023 - 05.2024
GUEST SERVICE REPRESENTATIVE
Spooky Nook Sports
06.2023 - Current
SALES ASSOCIATE
Rue21
09.2019 - 07.2020
Some College (No Degree) - Communication, Media And Technology
La Roche College
Some College (No Degree) - Sports Broadcasting
Palm Beach Atlantic University
High School Diploma -
York Suburban Senior High School
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