Kiyanna Wilson
Bismarck,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Kayd Homecare
08.2015 - Current
- Assisted and delivered the best support to people with developmental disabilities to achieve their dreams and hopes
- Provided input to the program director in planning and evaluating programs and participants' goals
- Trained new hires and get them acquainted with workplace procedures
- Demonstrated leadership by assisting co-workers with questions on and off duty and taking extra shifts to ensure 100% coverage.
- have administered medication as directed by a physician.
- Maintained a clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Recorded status and duties completed in logbooks for management.
- Supervised daily activities and provided assistance to staff.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Customer Service Specialist
Unifi
10.2020 - 07.2022
- Provide hands-on day-to-day support with over a 100 customers
- Adhered to strict compliance policies with high-level security requirements
- Addressed customer-related issues promptly and courteously
- Provide excellent customer service skills using strong verbal and written communication skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Provided primary customer support to internal and external customers.
- Complied with company policies and procedures by encouraging a positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Answered a constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Data Entry Specialist/Co-Op Student
The Cincinnati Insurance Companies
08.2013 - 06.2015
- Shadowed 9 unique teams to learn how each team contributes to the company
- Attended professional development courses to develop soft skills and knowledge of the industry.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Worked in team environment to maintain high levels of productivity.
- Shadowed personnel, learning safe and effective operation of systems.
- Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
- Worked with industry professionals to further drive learning goals.
- Compiled data and reviewed information for accuracy prior to input.
Salesperson
Torrid
04.2014 - 08.2015
- Worked to build relationships with customers and built potential for additional sales over 15%
- Engaged customers in social conversations to create a pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assist customers in selecting appropriate merchandise.
- Managed customers from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Logged reports, expenses, receipts, and sales in company database.
- Worked with loss prevention in monitoring shopper behavior.
Education
Certified Nurse Assistant -
Bismarck State College
Bismarck, ND06.2021
Associate of Arts -
Bismarck State College
Bismarck, ND04.2019
Direct Support Professional Specialist (DSP-S) -
Minot State University
Minot, ND02.2017
High School Diploma - Business Administration and Management
Northwest High School
Cincinnati, OH06.2015
Skills
- Quick Grasping
- Document and Records Management
- Policy and Procedure Adherence
- Effective Written and Verbal Communication
- Customer Relationship Management
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Administrative and Office Support
- Process Transactions
- Ability to Work Independently
- Accurate Recordkeeping
- Telephone Etiquette
Timeline
Customer Service Specialist
Unifi
10.2020 - 07.2022
Direct Support Professional
Kayd Homecare
08.2015 - Current
Salesperson
Torrid
04.2014 - 08.2015
Data Entry Specialist/Co-Op Student
The Cincinnati Insurance Companies
08.2013 - 06.2015
Certified Nurse Assistant -
Bismarck State College
Associate of Arts -
Bismarck State College
Direct Support Professional Specialist (DSP-S) -
Minot State University
High School Diploma - Business Administration and Management
Northwest High School
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