Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kiyla Tyler

Greenville,SC

Summary

Energetic and personable with passion for customer service and keen eye for detail. Familiar with fashion trends and inventory management, ensuring organized and appealing shopping experience. Committed to enhancing customer satisfaction and driving sales.

Overview

5
5
years of professional experience

Work History

Sales A

Shoe Dept. Encore
07.2024 - 08.2024
  • Assisted in training new associates on store policies, product knowledge, and sales techniques for consistent service quality.
  • Maximized floor coverage during busy periods by working closely with other departments to ensure seamless customer service across all areas of the store.
  • Facilitated smooth checkout processes for customers using various payment methods while adhering to cash handling procedures accurately.
  • Managed customer orders for special sizes or styles, ensuring prompt communication and delivery updates throughout the process.

Work from Home Customer Service Representative

OneSupport
01.2022 - 08.2022
  • Worked as a customer service Rep
  • Defused bad situations
  • Answered calls.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

Ollie's Bargain Outlet
10.2020 - 07.2021
  • Worked cash register, cleaned up, and fixed up the store.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

FedEx Package Handler

FedEx Ground
02.2020 - 07.2020
  • Loaded delivery trucks, used scanners to track parcel information, sorted cargo.
  • Followed safety regulations to maintain safe work environment.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

KFC Team Member

KFC
04.2019 - 05.2019
  • Prepared food items, followed food recipes, organized and restocked supplies.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.

Education

Associate's degree in Business Administration -

MTI College
Sacramento, CA
05.2025

Undergraduate in Pharmacy Technician -

Ashworth College
09.2024

Some college in Social Sciences -

Mississippi Delta Community College
Moorhead, MS
12.2019

High school diploma -

Leland High School
Leland, MS
05.2019

Skills

  • Load & Unload
  • Packaging
  • Warehouse Experience
  • Food Preparation
  • Food Safety (Less than 1 year)
  • Communications
  • Phone etiquette
  • Sales
  • Customer service
  • Customer support
  • Typing
  • Computer Skills
  • Kitchen Experience
  • Time Management
  • Food Handling
  • Cash register
  • Heavy lifting
  • Telemarketing
  • Negotiation
  • Materials handling
  • Patience and Empathy
  • Goal-oriented mindset
  • Product Knowledge Expertise

Personal Information

  • Title: Hard Worker
  • Work Permit: Authorized to work in the US for any employer

Timeline

Sales A

Shoe Dept. Encore
07.2024 - 08.2024

Work from Home Customer Service Representative

OneSupport
01.2022 - 08.2022

Sales Associate

Ollie's Bargain Outlet
10.2020 - 07.2021

FedEx Package Handler

FedEx Ground
02.2020 - 07.2020

KFC Team Member

KFC
04.2019 - 05.2019

Undergraduate in Pharmacy Technician -

Ashworth College

High school diploma -

Leland High School

Associate's degree in Business Administration -

MTI College

Some college in Social Sciences -

Mississippi Delta Community College

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Kiyla Tyler