Kiyoko S. Lee
Chicago,IL
Summary
Dedicated Customer Service Representative experienced in enhancing customer satisfaction and contributing to company success. Resolved conflicts and improved service outcomes through effective problem-solving and strong organizational skills in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Locker plus associate
Amazon
Chicago, Illinois
07.2026 - Current
- Scanned return packages to process customer refunds accurately.
- Organized and replenished inventory to support seamless operations.
- Arranged boxes for pickup to ensure accessible retrieval.
Customer Service Agent
United Airlines
Chicago
04.2025 - 02.2026
- Assisted passengers at gate and ticket counter to ensure smooth boarding process.
- Facilitated ticket sales and upgrades to enhance passenger experience.
- Resolved baggage issues for passengers, streamlining issue resolution process.
Customer Service Agent
Southwest Airlines
11.2022 - 08.2024
- Assisted passengers at gate and ticket counter, ensuring smooth boarding process.
- Processed ticket sales and upgrades at the service counter.
- Resolved baggage issues for passengers, facilitating timely and efficient service.
Intake worker
Sedgwick
04.2021 - 06.2022
- Processed insurance claims over the phone for multiple clients, ensuring accurate and timely submission
- Conducted initial assessments to determine client needs and eligibility for services.
- Coordinated intake processes to ensure timely and accurate information collection.
- Collaborated with team members to streamline workflow and improve client interactions.
Apple support agent
Kelly Connect
11.2020 - 03.2021
- Supported customers with their billing inquiries
- Provided customer support through phone and chat channels.
- Resolved technical issues using company software and troubleshooting tools.
- Documented customer interactions in CRM system for future reference.
Admissions Support Specialist
TrueBlue
08.2017 - 11.2019
- Guided students to find information about colleges.
- Provided customer support through phone, email, and chat channels.
- Assisted clients in troubleshooting software and hardware issues effectively.
- Documented technical solutions and updates in the knowledge base system.
Research Interviewer
NORC at the University of Chicago
09.2015 - 04.2016
- Conducted phone interviews for research projects to gather qualitative data and insights
- Conducted in-depth interviews to gather qualitative data for research projects.
- Ensured participant confidentiality during data collection and handling processes.
- Collaborated with research teams to develop interview protocols and guidelines.
Admissions Support Specialist
Seton Corp
09.2013 - 04.2014
- Assisting prospective students gain information about the Art Institutes.
- Provided technical support to clients using TrueBlue services and solutions.
- Resolved customer inquiries through phone, email, and chat channels.
- Collaborated with team members to improve service processes and customer satisfaction.
Education
Wells Academy
Chicago, ILSkills
- Inventory management
- Refund processing
- Ticketing systems
- Package handling
- Customer service expert
- Effective communication
- Active listening skills
- Sharp problem solver
- Strong organizational skills
Timeline
Locker plus associate
Amazon
07.2026 - Current
Customer Service Agent
United Airlines
04.2025 - 02.2026
Customer Service Agent
Southwest Airlines
11.2022 - 08.2024
Intake worker
Sedgwick
04.2021 - 06.2022
Apple support agent
Kelly Connect
11.2020 - 03.2021
Admissions Support Specialist
TrueBlue
08.2017 - 11.2019
Research Interviewer
NORC at the University of Chicago
09.2015 - 04.2016
Admissions Support Specialist
Seton Corp
09.2013 - 04.2014
Wells Academy