Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffanie Hayes

Nashville,TN

Summary

Dedicated professional with 20 years of U.S. Army experience in medical readiness and personnel management, currently certified CPC-A pursuing CCS certification in Medical Coding. Enhancing my medical coding skills as a Lead Intern at Absolute Medical Coding Institute. Skilled in processing medical records and adopting in using technology for data management. Seeking a Medical Coder position to leverage extensive background in health-related protocols and administrative expertise.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Locker Plus Associate

Amazon
10.2020 - Current
  • Receive, pick and stow customer orders, process returns and prepare for delivery.
  • Handled customer inquiries professionally, resolving issues promptly to maintain a high level of customer satisfaction.
  • Managed responsibilities for Locker+ location including opening and closing the site.
  • Trained 30 workers effectively to know their assigned tasks.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.

E-Commerce Shopper

Wholefoods
10.2019 - Current
  • Fulfill 20 online orders efficiently accurately and with a sense of urgency per shift.
  • Handled customer inquiries professionally, resolving issues promptly to maintain a high level of customer satisfaction.
  • Use handheld technology devices to fulfill orders.
  • Learned product knowledge, customer service standards, and store operations.
  • Assisted in other departments e.g., Produce and Floral departments.
  • Trained workers effectively to know their assigned tasks.

Medical Readiness NCO

U.S. Army
12.2011 - 10.2018
  • Oversaw medical readiness, ensuring compliance and efficient processing of health records for clearance and discharge protocols.
  • Responsible for personal actions, promotions, pay, and discharges of over 300 soldiers.
  • Served as Alcohol and Drug Prevention NCO.
  • Maintained accurate medical records, adhering to privacy regulations and facilitating effective information sharing among providers.

Recruiting and Retention NCO

U.S. Army
08.2006 - 12.2011
  • Evaluated and confirmed candidate qualifications for enlistment, providing comprehensive counseling on program options and career paths.
  • Maintained a quote of 24 enlistments a year.
  • Provided comprehensive counseling to soldiers who reenlisted regarding career opportunities and program benefits..
  • Trained a platoon of 40 soldiers of basic military skills on weekends, to provide an advance before reporting to Basic Training.

Education

CPC-A - Medical Coding

Absolute Medical Coding Institute
Pittsburgh, PA

Bachelor of Liberal Arts, Pre-Health -

Belmont University
Nashville, TN
01.2021

High School Diploma -

Neptune Sr High School
Neptune, NJ
06.1993

Skills

  • ICD-10-CM
  • ICD-10-PCS
  • CPT-4
  • HCPCS Level II
  • Evaluation and Management Leveling
  • Modifiers
  • Medical Terminology
  • Anatomy and Physiology
  • Microsoft Office Suite: Outlook, Word, Excel, PowerPoint
  • QuickBooks

Certification

CPC, Certified Professional Coder 01964936

Timeline

Locker Plus Associate

Amazon
10.2020 - Current

E-Commerce Shopper

Wholefoods
10.2019 - Current

Medical Readiness NCO

U.S. Army
12.2011 - 10.2018

Recruiting and Retention NCO

U.S. Army
08.2006 - 12.2011

CPC-A - Medical Coding

Absolute Medical Coding Institute

Bachelor of Liberal Arts, Pre-Health -

Belmont University

High School Diploma -

Neptune Sr High School

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Tiffanie Hayes