NINA OTTESTIG FRENCH
Etowah,TN
Summary
To seek and maintain full-time entry-level medical records, coding or billing position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Certificate in Medical Billing and Coding. Certified Coding Associate (CCA) examination through AHIMA.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Publix
Orlando, FL
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Physical Education Teacher's Assistant
School District of Osceola County
Kissimmee, FL
08.2014 - 05.2023
- Complied with state and federal standards for physical fitness benchmarks and exercise programs
- Conducted weekly review sessions to help students prepare for exams
- Organized and led sports teams teaching benefits of sportsmanship
- Enforced rules and instructions to maintain discipline.
Executive Assistant
THE RITCHIE COMPANY
Waltham, MA
03.2001 - 07.2003
- Handled confidential and sensitive information with discretion and tact
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Transcribed meeting minutes to support sales, business development and senior management teams
- Organized and coordinated conferences and monthly meetings
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Created and managed office systems to efficiently deal with documentation
- Updated and maintained confidential databases and records
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
Undergraduate Certificate - Medical Billing and Coding
DeVry University
09.2023
High School Diploma -
Hermelinsskolan
06.1997
Skills
- ICD-10-PCS
- ICD-10-CM
- CPT
- 3M Coding software
- Time Management
- Typing speed 60 WPM
- Attention to Detail
- Problem-Solving Skills
- Organization Skills
- Proficient in Word, Excel, and PowerPoint
Certification
American Health Information Management Association, 01/2024, Certified Coding Associate
Languages
Swedish
Professional
German
Limited
Timeline
Customer Service Associate
Publix
03.2021 - Current
Physical Education Teacher's Assistant
School District of Osceola County
08.2014 - 05.2023
Executive Assistant
THE RITCHIE COMPANY
03.2001 - 07.2003
Undergraduate Certificate - Medical Billing and Coding
DeVry University
High School Diploma -
Hermelinsskolan
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