Kaitlin Carroll
Oxford,AL
Summary
Professional administrative associate with a strong background in customer service and operational support. Adept at managing daily center activities and addressing customer needs efficiently. Known for effective team collaboration and adaptability to shifting priorities, ensuring smooth operations and high customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Access Center Associate
UAB Medicine UAHSF-Birmingham, AL
06.2022 - Current
- I work remotely in the Access Center for UAB Medicine Urology and Continence Clinic of Kirklin Clinic. I schedule Radiology appointments that coordinate with Urology appointments. I answer calls from patients, caregivers, health clinics, and providers and schedule appointments. I provide the highest level of customer service, which is reflected in my quality assurance scores. I prioritize patients’ needs according to their urgency, advising patients, and direct calls to the nurse line accordingly. I assist patients and referring clinics with assigning medical codes for Urology and Radiology appointments.
- I started my position as a level one Access Center Representative and moved up to level two Access Center Associate. I assist new hire employees with training and assist with various projects in the Access Center. I am taking classes through LinkedIn to get certification to advance to level three Access Center Scheduling Specialist.
Accounts Payable Clerk
Wakefield’s/Martin’s Family Clothing-Anniston AL
09.2014 - 05.2022
- I worked as an accounts payable clerk from October, 2018 – May, 2022. I received invoices, matched them in the system and entered them in the computer for timely payment. I verified discrepancies and resolved clients’ billing issues, reconciled vendor statements, and entered daily sales into Excel spreadsheet to update into Sage Accounting System.
- I worked in accounts receivable as a credit/collections clerk from September 2014- October 2018. I answered phones, helped customers with their account, ran credit reports, set up credit accounts, collections, took payments by phone, applied payments to accounts, month end processing, filing, processing checks, and electronic bill pay.
Education
GED -
Gadsden State Community College
CPC-A Certified Professional Medical Coder -
AAPC
12.2022
Associate in Applied Science - Health Information Technology Management
Gadsden State Community College
05.2022
Skills
- Communication
- Attention to detail
- Time Management
- Decision Making
- Medical coding
- ICD-10-CM
- ICD-10-PCS
- CPT
- HCPCS
- Medical Terminology
- IDX
- Powerchart
- Complex scheduling
- Data entry proficiency
- Scheduling coordination
- Organizational skills
Certification
- CPC - Certified Professional Coder AAPC
Honors & Awards
May 2022 National Technical Honor Society Outstanding Character and Achievement Award
Timeline
Access Center Associate
UAB Medicine UAHSF-Birmingham, AL
06.2022 - Current
Accounts Payable Clerk
Wakefield’s/Martin’s Family Clothing-Anniston AL
09.2014 - 05.2022
Associate in Applied Science - Health Information Technology Management
Gadsden State Community College
GED -
Gadsden State Community College
CPC-A Certified Professional Medical Coder -
AAPC