LaKecia Choice
Dallas,TX
Summary
Results focused and driven management professional with strong organizational and strategic planning skills. Offering many years of progressive leadership and relationship building experiences. Adapt in learning and driving company vision/mission while to cost effective management of resources. Exceptional communicator and advanced problem solver.
Overview
15
15
years of professional experience
Work History
Access Center Representative
Ut Southwestern Medical Center
08.2022 - Current
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Effectively managed multiple priorities simultaneously within a fast-paced environment, ensuring optimal time management skills remained at the forefront.
- Supported departmental initiatives for improvement through regular feedback on workflow bottlenecks and suggested solutions for optimization.
- Maintained detailed knowledge of company policies, procedures, and services to confidently answer customer inquiries.
- Contributed to company growth by consistently meeting or exceeding performance targets.
- Handled high volume of inbound calls, maintaining patience and professionalism under pressure.
- Maximized accuracy of customer information by updating and maintaining detailed records in the database.
- Facilitated prompt issue resolution, connecting callers with relevant personnel when necessary for further assistance.
- Improved communication between departments by effectively liaising with medical staff regarding patient concerns and updates.
- Assisted customers with scheduling appointments, resulting in increased patient satisfaction.
- Provided exceptional support to patients, ensuring all needs were met within a timely manner.
- Boosted first-call resolution rates by thoroughly assessing caller needs and providing accurate information promptly.
- Improved access center reputation by consistently delivering empathetic, knowledgeable service in every interaction.
- Fostered a positive work environment through active participation in team meetings and collaborative problem-solving efforts.
- Handled complex insurance queries efficiently, utilizing thorough understanding of coverage plans to provide accurate information.
- Enhanced customer experience by promptly addressing inquiries and resolving issues.
- Ensured adherence to HIPAA regulations while managing sensitive patient data throughout daily tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Paraprofessional Aide
Grand Prairie ISD
08.2018 - Current
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Supported students in developing strategies for individual and group learning.
- Communicated and collaborated well with educators from various grade levels.
- Cleaned and organized classrooms, materials and supplies.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Adhered to school schedules, regulations, policies and dress codes to promote safety and learning.
- Supported teachers by preparing aid materials such as wall charts and hand-outs.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
- Assisted children at stations during small-group learning periods.
- Supervised students and maintained security throughout school buildings and on field trips.
Cashier/Shift Supervisor
KFC Restaurant
09.2010 - 10.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Increased sales by suggesting specific complementary items to customers.
Education
Some College (No Degree) - Communications Technology
University of North Texas At Dallas
Dallas, TXAssociate of Arts - Fine Arts
Cedar Valley College
Dallas, TX08.2018
Skills
- Social integration
- Adaptive team player
- People skills
- Customer service
- Communication
- Experience in leadership
- Accounts payable and receivable
- Organizational skills
- MS Office skills
- Data input
- Computer skills
- Decision-making
- Flexible
- Cash management
- Complaint resolution
- Organization
- Call handling
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Electronic health records
- Relationship building
- Phone and email etiquette
- Patient registration
- Insurance verification
- Appointment scheduling
- Teamwork and collaboration
- Attention to detail
- Calm and effective under pressure
- Reliability
- Excellent communication
- Caring and empathetic
- Active listening
- Outbound calling
- Self motivation
- Interpersonal skills
Timeline
Access Center Representative
Ut Southwestern Medical Center
08.2022 - Current
Paraprofessional Aide
Grand Prairie ISD
08.2018 - Current
Cashier/Shift Supervisor
KFC Restaurant
09.2010 - 10.2019
Some College (No Degree) - Communications Technology
University of North Texas At Dallas
Associate of Arts - Fine Arts
Cedar Valley College
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