Letesha Johnson
Dallas
Summary
Experienced in the hospital industry with a strong customer service background and expertise in managing high-volume inbound calls. Track record includes successfully resolving a wide range of customer inquiries and issues, consistently ensuring a positive experience for clients. Excellent communication and problem-solving skills have consistently enhanced service efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Access Center Representative
Ut Southwestern Medical Center
08.2024 - Current
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Handled high volume of inbound calls, maintaining patience and professionalism under pressure.
- Provided exceptional support to patients, ensuring all needs were met within a timely manner.
- Boosted first-call resolution rates by thoroughly assessing caller needs and providing accurate information promptly.
- Ensured adherence to HIPAA regulations while managing sensitive patient data throughout daily tasks.
- Assisted customers with scheduling appointments, resulting in increased patient satisfaction.
- Verified patient insurance eligibility and entered patient information into system.
Benefit Specialist
Willis Towers Watson
01.2023 - 08.2024
- Respond To employee inquires and concerns of benefits process, update their benefits processes, update their benefits information and resolve discrepancies and disputes
- Process benefit billing
- Enroll employees into desired benefits
- Ensure accuracy of all benefit enrollment
- Advise employees on different benefits offered
Accounts Payable
Abba Staffing
01.2022 - 08.2022
- Enter in invoices for the purchases of goods and services
- Maintain the accounts payable records and systems to provide reports to assist management
- Perform day- to day financial transactions including verify, classify, and record accounts payable data
- Input invoices into Salesforce & Advantage (AMS)
Chime Solutions for Spectrum
02.2021 - 09.2021
- Handled inbound calls
- Process bill payments
- Explained billing invoice
- Processed Transfers
- Added and removed Services
Education
High School -
Mesquite High School
01.2012
Career College -
Concorde Career College
01.2017
Skills
- Customer Service
- Microsoft Office
- Attention to Detail
- Communication
- Typing (45 WPM)
- Data Entry
- Resolving problems
- Problem Solving
- Registration management
- Referral coordination
- Calm and effective under pressure
- Patient documentation
Timeline
Access Center Representative
Ut Southwestern Medical Center
08.2024 - Current
Benefit Specialist
Willis Towers Watson
01.2023 - 08.2024
Accounts Payable
Abba Staffing
01.2022 - 08.2022
Chime Solutions for Spectrum
02.2021 - 09.2021
Career College -
Concorde Career College
High School -
Mesquite High School
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