Emily Umana
Las Vegas,NV
Summary
Organized and dependable bilingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Good research, data analysis and organizational skills.
Overview
3
3
years of professional experience
Work History
Access Center Representative
NYU Langone Health Call Center
Las Vegas, NV
01.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system.
- Addressed patients' complaints0head on, investigated concerns and worked with medical staff to devise solutions.
- Helped patients obtain health care services by setting up referrals.
- Updated reference materials with Medicare, Medicaid and third-party requirements, guidelines, policies and list of accepted insurance plans.
Home Health Aide Recruiter
Friends For Life Homecare
Queens, NY
03.2021 - 07.2021
- Recruited and hired qualified candidates to fill open positions.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assigned tasks to home health aide's to fit skill levels and maximize team performance.
Social Media Marketing Assistant
Friends For Life Homecare
Babylon, NY
03.2021 - 07.2021
- Strategized and developed video content for client's website and social media publications.
- Strategically planned, implemented and monitored agency's social media content and campaigns using complex editorial calendar.
- Automated office operations to manage client correspondence, record tracking and data communication.
- Performed competitor analysis high-value keyword and backlink options.
Administrative Assistant
Nevada Childhood Cancer Foundation
Las Vegas, NV
05.2019 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed and scheduled more than 50 office meetings and client appointments for staff teams.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating report.
Education
High School Diploma -
College of Southern Nevada
Las Vegas, NV05.2025
Skills
- Bilingual
- Customer Service
- Verifying Eligibility
- Calm and Effective Under Pressure
- Evaluating Quality of Care
- Social Media Project Planning
- Mood disorders knowledge
Accomplishments
Performed in the Macy's Thanksgiving Day Parade-2015
Top 3 National Championship Hip Hop Dance-2016
National Championship 2014, 2015, 2016 Bands of America
Timeline
Access Center Representative
NYU Langone Health Call Center
01.2022 - Current
Home Health Aide Recruiter
Friends For Life Homecare
03.2021 - 07.2021
Social Media Marketing Assistant
Friends For Life Homecare
03.2021 - 07.2021
Administrative Assistant
Nevada Childhood Cancer Foundation
05.2019 - 03.2021
High School Diploma -
College of Southern Nevada
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