Imelda Calderon
Las Vegas
Summary
Dynamic Access Center Representative with strong bilingual communication skills. Proven ability to build patient relationships and provide exceptional customer service. Committed to enhancing patient experiences through effective handling of inquiries. Eager to leverage strong interpersonal skills to support organizational goals and improve patient satisfaction.
Overview
6
6
years of professional experience
Work History
Access Center Representative
Nyu Langone
Las Vegas
07.2025 - Current
- Served as the first point of contact for patients, scheduling appointments and handling inquiries via inbound calls
- Provided accurate, efficient, and professional customer service while anticipating patient needs
- Built strong patient relationships through active listening, empathy, and clear communication
Patient Service Representative
Livanta LLC
Las Vegas
11.2021 - 07.2025
- Handled and triaged Medicare beneficiary calls, conducted case intake, and staffed the Medicare Helpline as needed
- Educated beneficiaries and stakeholders on Medicare rights, responsibilities, and coverage guidelines
- Ensured timely and accurate case processing by completing data entry and supporting appeal reviews in compliance with contract requirements and QIO standards
Call Center/Front Desk Medical Receptionist
Nevada Pediatric Specialists
Las Vegas
09.2019 - 11.2021
- Greeted and assisted patients in person and by phone, answering questions and directing inquiries appropriately
- Recorded billing information for services rendered, completed insurance forms, and responded to insurance and third-party inquiries
- Maintained patient confidentiality and ensured compliance with legal, safety, and healthcare regulations
- Supported a positive practice reputation through professionalism, accountability, and high-quality patient service
Education
Diploma - Medical Assistant
Everest College
Arlington, VA11-2011
Skills
Bilingual: Fluent in English and Spanish
Highly Motivated & Quick Learner: Adaptable and eager to acquire new skills
Multitasking: Efficient in managing multiple tasks simultaneously while maintaining quality and accuracy
Pressure Handling: Able to work effectively under pressure and meet demanding deadlines
Interpersonal Skills: Enjoys collaborating with others and thrives in team environments
Microsoft Office Suite: Skilled in MS Word, Excel, Outlook, and PowerPoint
Timeline
Access Center Representative
Nyu Langone
07.2025 - Current
Patient Service Representative
Livanta LLC
11.2021 - 07.2025
Call Center/Front Desk Medical Receptionist
Nevada Pediatric Specialists
09.2019 - 11.2021
Diploma - Medical Assistant
Everest College