Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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EDWARD ELLIOTT

Binghamton,US

Summary

Skilled Access Center Representative known for high productivity and efficient completion of tasks. Specialize in effective communication, data entry accuracy, and problem-solving skills. Excel in active listening, empathy, and adaptability, ensuring exceptional service in every interaction.

Overview

15
15
years of professional experience

Work History

Access Center Representative

UHS Primary Care Binghamton
Binghamton, NY
08.2024 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.

Tier 3 Technical Support Representative

Charter Communications
Vestal, NY
12.2021 - Current
  • Evaluated issues in order to determine the best troubleshooting methods for resolving them
  • Conducted telephone consultations to better understand user issues, go over testing scripts, and ask probing questions to find root causes.

Customer Service Representative

Timewarner cable
Binghamton, NY
04.2010 - 12.2021
  • Created new accounts in the system and entered personal, demographic, and payment information
  • Averaged 45-80 outbound and inbound calls every day
  • Overcame objections by employing friendly and persuasion tactics

Education

Certificate - Cable Network

NCTI
Centennial, CO
01.2023

High School diploma -

William E Tolman High School
Pawtucket, RI
01.1987

Skills

  • Help desk support
  • Call center experience
  • Epic Trained

Accomplishments

  • U.S Army Service 1987-1993
  • Car Sales
  • Call Center 16+ years

Affiliations

37th Armor Alumni

Friends in need Blessing Box Project(501c3)

Timeline

Access Center Representative

UHS Primary Care Binghamton
08.2024 - Current

Tier 3 Technical Support Representative

Charter Communications
12.2021 - Current

Customer Service Representative

Timewarner cable
04.2010 - 12.2021

Certificate - Cable Network

NCTI

High School diploma -

William E Tolman High School
EDWARD ELLIOTT