Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

EDWARD ELLIOTT

Binghamton,US

Summary

Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

15
15
years of professional experience

Work History

Tier 3 Technical Support Representative

Charter Communications
12.2021 - 12.2024
  • Evaluated issues in order to determine the best troubleshooting methods for resolving them
  • Conducted telephone consultations to better understand user issues, go over testing scripts, and ask probing questions to find root causes.
  • Used ticketing systems to manage and process support actions and requests.

Customer Service Representative

Timewarner cable
04.2010 - 12.2021
  • Created new accounts in the system and entered personal, demographic, and payment information
  • Averaged 45-80 outbound and inbound calls every day
  • Overcame objections by employing friendly and persuasion tactics

Education

Certificate - Cable Network

NCTI
Centennial, CO
01.2023

High School diploma -

William E Tolman High School
Pawtucket, RI
06-1987

Skills

  • Help desk support
  • Call center experience
  • Training and mentoring
  • Customer service

Accomplishments

  • U.S Army Service 1987-1993
  • Car Sales
  • Call Center 16+ years

Affiliations

37th Armor Alumni

Friends in need Blessing Box Project(501c3)

Timeline

Tier 3 Technical Support Representative

Charter Communications
12.2021 - 12.2024

Customer Service Representative

Timewarner cable
04.2010 - 12.2021

Certificate - Cable Network

NCTI

High School diploma -

William E Tolman High School

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EDWARD ELLIOTT