Carl Lewis
Deerfield Beach
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
14
14
years of professional experience
Work History
Access Center Representative
NYU Langone Health
- 05.2024
- Respond to multi-channel inquires from patients, physicians, employees and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines
- Serve as NYU Langone Faculty Group Practice Brand Ambassador by upholding the mission, vision and values
- While promoting excellence in the patient experience during every encounter
Customer Service Associate
Fiserv
10.2022 - 05.2024
- Receiving inbound calls from Bank of America account holders, answering questions, while driving Bill Pay issues to resolutions to the clients satisfaction
- Receiving inbound calls from government and state affiliated assistance programs, while solving issues and insuring every caller is completely satisfied
Service Sales Representative
Cintas
08.2021 - 06.2022
- First Aid and Safety to sell and service customers in a manner which exceeds their expectations
- Responsibilities include developing and maintaining relationships with customers; replacing used and/or outdated products; servicing any safety equipment that requires periodic maintenance; and up-selling products that will benefit the customer and ensure OSHA compliance
Customer Service Representative
Robert Half (Office Team)
10.2020 - 08.2021
- Assisting customers with the claim process while educating them about the policy standards
- Assisting dealerships with their customers and making sure all requirements are met
Customer Service Representative
Basic Fun
10.2018 - 03.2020
- Greet customers with a warm, friendly tone while building relationships
- Answer all questions and concerns involving products and services
- Notate all defective toys issues and shipping replacements in a timely manner
C.S. Rep. / Technician Recruiter
GBS Enterprises
09.2015 - 10.2018
- Recruit and dispatch technicians to service customers coast to coast
- Process the necessary documentation for partnerships
- Ensure that service appointments are scheduled and submitted within5 business days
- Process work orders
- File claims; validate skews, model numbers, and process technician reports
Retail Sales Consultant
AT&T
10.2010 - 04.2015
- Sell all products and services offered by the company
- Exceed or meet all sales objectives in a timely manner
- Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features
- Maintain knowledge of competitive offers and provide critical market to the Store Manager regarding local competition and product service needs
Education
Bachelor of Science - Business Administration
University of Tennessee
Martin07-2007
Skills
- Finest People Skills & Customer Service
- Remote Support Technician
- Forecasting Abilities
- Ability to remain calm and collective while solving escalated calls
- CompTIA A Certification
- Microsoft Word
- Excel
- PowerPoint
- Interviewing
- Salesforce
- Scheduling Medical Appointments
- Call handling
- CRM software
- Complaint resolution
- Organization
- Friendly and outgoing
- Multitasking and organization
- Team leadership
- Medical terminology
- Critical thinking
- Excellent communication
- Active listening
- Insurance verifying
- Teamwork
- Multitasking Abilities
- Registration and scheduling
- Outbound calling
- Technical troubleshooting
- Punctual and hardworking
Timeline
Customer Service Associate
Fiserv
10.2022 - 05.2024
Service Sales Representative
Cintas
08.2021 - 06.2022
Customer Service Representative
Robert Half (Office Team)
10.2020 - 08.2021
Customer Service Representative
Basic Fun
10.2018 - 03.2020
C.S. Rep. / Technician Recruiter
GBS Enterprises
09.2015 - 10.2018
Retail Sales Consultant
AT&T
10.2010 - 04.2015
Access Center Representative
NYU Langone Health
- 05.2024
Bachelor of Science - Business Administration
University of Tennessee
Similar Profiles
Estefania GallegoEstefania Gallego
Research Laboratory Supervisor at NYU Center for Biospecimen Research and Development, NYU Langone HealthResearch Laboratory Supervisor at NYU Center for Biospecimen Research and Development, NYU Langone Health
Claire Cooper, MSPHClaire Cooper, MSPH
Senior Project Coordinator at NYU Langone Health - Department of Population HealthSenior Project Coordinator at NYU Langone Health - Department of Population Health
Kowssar SafaKowssar Safa
Intern at Family Health Center – NYU Langone HealthIntern at Family Health Center – NYU Langone Health
Benita MohabirBenita Mohabir
Medical Assistant at NYU Langone Health-Center For Women's HealthMedical Assistant at NYU Langone Health-Center For Women's Health
Raphaela FreitasRaphaela Freitas
Office Coordinator at Morgana BeautyOffice Coordinator at Morgana Beauty