Kizzie Lockridge
Greenville,MS
Summary
Results-driven professional with extensive experience in hospitality management and guest services. Skilled in budgeting, staff development, and implementing quality assurance measures to elevate guest experiences and maximize profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hotel General Manager
Chawla Investments
Greenville, MS
08.2022 - Current
- Coordinated all aspects of daily hotel operations, focusing on delivering outstanding guest experiences and ensuring service excellence.
- Managed budgeting and financial forecasting to optimize profitability and operational efficiency.
- Led cross-functional teams in implementing standard operating procedures for improved workflow consistency.
- Developed training programs for staff, enhancing service delivery and employee performance.
- Directed daily hotel operations, ensuring exceptional guest experiences and service quality.
Assistant Case Manager
WWISCAA
Greenville, MS
05.2021 - 07.2022
- Coordinated case management services for diverse clients, ensuring timely access to resources and support.
- Monitored client progress and documented outcomes, facilitating effective communication among team members.
- Developed individualized service plans based on comprehensive assessments of client needs and goals.
- Facilitated referrals to community resources, enhancing clients' access to essential services and support networks.
- Conducted regular follow-ups with clients, maintaining engagement and ensuring adherence to service plans.
- Assisted in data collection and reporting for program evaluation, contributing to continuous improvement efforts.
Assistant Hotel Manager
Greenville Inn&Suites
Greenville, MS
06.2014 - 08.2020
- Supervised daily hotel operations to ensure exceptional guest experiences.
- Developed and implemented staff training programs to enhance service quality.
- Managed inventory control and procurement processes for hotel supplies.
- Coordinated scheduling for front desk and housekeeping teams to optimize coverage.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
Resident Manager
Darden Center
Greenville, MS
09.2010 - 09.2015
- Oversaw daily operations and maintenance of facilities, ensuring optimal living conditions for residents.
- Implemented resident engagement programs, enhancing community interaction and satisfaction levels.
- Coordinated staff schedules and duties, optimizing resource allocation and workflow efficiency.
- Managed vendor relationships, negotiating contracts to improve service quality and reduce costs.
- Streamlined communication processes between management and residents, promoting transparency and responsiveness to concerns.
Education
High School Diploma -
Riverside High School
Avon, MS05-1995
Skills
- Brand management
- Guest relations
- Vendor interaction
- Revenue generation
- Guest satisfaction
- Strategic planning and analysis
- Hospitality management
- Guest services management
- Staff training and development
- Outstanding communication skills
- Quality assurance
Certification
Certified Hospitality Expert
Certificate of Achievement
Excellence of Service
Outstanding Commitment of the Year
Hospitality Award
I was awarded Excellence of Service award three years in a row.
Timeline
Hotel General Manager
Chawla Investments
08.2022 - Current
Assistant Case Manager
WWISCAA
05.2021 - 07.2022
Assistant Hotel Manager
Greenville Inn&Suites
06.2014 - 08.2020
Resident Manager
Darden Center
09.2010 - 09.2015
High School Diploma -
Riverside High School