Kizzy Nazaire
Orlando,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Wyndham Garden
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier/Kitchen Helper
Tropical Smoothie Cafe
08.2023 - 06.2024
Manager
Delsol/ Cariloha
08.2022 - 06.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service. positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Sales and Marketing Representative
Blue Lagoon
12.2021 - 08.2022
- Responded promptly to customer inquiries regarding products or services.
- Generated leads through cold-calling, networking events, and digital campaigns.
- Developed and implemented marketing strategies to drive sales growth.
- Gathered customer feedback on product performance and service quality.
Supervisor
Delsol/ Cariloha
03.2016 - 03.2020
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Church Volunteer
The Church Of Jesus Christ Of Latter-day Saints
07.2014 - 02.2016
Sales Representative
Cariloha
08.2012 - 07.2014
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Education
High School Diploma -
Freedom Baptist Academy
06-2011
Some College (No Degree) - Hospitality Administration And Management
Brigham Young University - Idaho
Rexburg, IDSkills
- POS Systems
- Cash Register Operation
- Sales expertise
- Staff Mentoring
- Daily Reporting
- Time management skills
- Guest inquiries
- Customer Relations
- Customer service excellence
- Written and verbal communication
- Able to communicate Fluently in Haitian Creole, French, Spanish and English
Languages
Spanish
Full Professional
English
Native or Bilingual
French
Full Professional
Timeline
Front Desk Agent
Wyndham Garden
06.2024 - Current
Cashier/Kitchen Helper
Tropical Smoothie Cafe
08.2023 - 06.2024
Manager
Delsol/ Cariloha
08.2022 - 06.2023
Sales and Marketing Representative
Blue Lagoon
12.2021 - 08.2022
Supervisor
Delsol/ Cariloha
03.2016 - 03.2020
Church Volunteer
The Church Of Jesus Christ Of Latter-day Saints
07.2014 - 02.2016
Sales Representative
Cariloha
08.2012 - 07.2014
Some College (No Degree) - Hospitality Administration And Management
Brigham Young University - Idaho
High School Diploma -
Freedom Baptist Academy
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