Kizzy Young
Nashville,TN
Summary
Talented Intake Specialist offering 2 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Alive Hospice
01.2022 - Current
- Provide exceptional customer service to clients and customers by responding to inquiries and resolving any issues via phone and email
- Use software MatrixCare, Careport, and Citus to manage patient’s legal documents, charts, receive and track referrals, and doctor orders, data entry, communicate with case managers, and admissions
- Follow guidelines set in the MatrixCare management system to uphold confidentiality standards regarding patient information in compliance with HIPAA and Medicare
- Identify trends in referrals and communicate to supervisor
- Properly communicate and document referrals in EHR and follow up with reason codes and follow updates
- Identify referrals not admitted and provide specific communication and update necessary to team members and departments.
Case Specialist
Aetna (Integrated Resources Temp)
01.2018 - 01.2019
- Conducted customer service calls to address client inquiries and concerns, fostering positive relationships
- Collaborated with employees and professionals to provide accurate information, disseminate updates, and ensure adherence to productivity standards
- Reviewed, investigated, and negotiated customer service issues to achieve satisfactory resolutions
- Demonstrated expertise in Medicare and Medicaid compliance, policies, and procedures, facilitating effective task management
- Conducted thorough reviews of medical coding to ensure precision in billing and treatment documentation
- Proficient in financial data analysis related to medical treatment and billing processes.
Claims Analyst
Thomas & Company (Sparks Group Temp)
01.2017 - 01.2018
- Conducted thorough investigations of insurance claims, including making calls to clients and collaborating with team members
- Implemented efficient systems to maintain and update filing, inventory, mailing, and database records, utilizing both manual and computerized methods
- Successfully settled insurance claims in accordance with company protocols and industry standards
- Operate correspondence with claimants throughout the claims processing and closure phases, ensuring timely and effective communication
- Reviewed files, records, and documents to gather necessary information for responding to inquiries and requests
- Engaged in proactive communication with employees and professionals to address inquiries, disseminate information, process orders, and resolve complaints effectively
- B2B account experience
Unit Secretary
Skyline Madison Campus
01.2016 - 01.2017
- Regulate telephone operations, promptly addressing, screening, and directing calls, providing information, taking messages, and coordinating appointment schedules
- Oversaw the administration and maintenance of patient records, ensuring accuracy and confidentiality
- Updated and reviewed medical charts, facilitating communication with technicians, nurses, doctors, paralegals, and lawyers to address inquiries, disseminate information, and handle orders or complaints
- Govern patient documentation and medical records for legal proceedings, ensuring compliance with legal requirements and standards
- Proficiently run legal documents, including Power of Attorney, Docket Forms, Court Orders, and medical records, to support legal processes and obligations.
Education
Associates of Arts - Business Management
University of Phoenix
01.2018
Technical Certificate - Medical Billing & Reimbursement
Volunteer State Community College
01.2015
Skills
- Medical Terminology
- CPT 2023
- ICD-10-CM
- HCPCS Level 2 2023
Data Entry
Intake Assessment
Compassionate communication
Critical Thinking Skills
Assertiveness
Progress Reporting
Follow-up skills
Records Maintenance
Timeline
Intake Specialist
Alive Hospice
01.2022 - Current
Case Specialist
Aetna (Integrated Resources Temp)
01.2018 - 01.2019
Claims Analyst
Thomas & Company (Sparks Group Temp)
01.2017 - 01.2018
Unit Secretary
Skyline Madison Campus
01.2016 - 01.2017
Associates of Arts - Business Management
University of Phoenix
Technical Certificate - Medical Billing & Reimbursement
Volunteer State Community College