K. Javo'e Jackson
Summary
Dedicated banking professional with 10 years of experience. Experienced with conducting comprehensive KYC reviews and ensuring compliance with regulations. Utilizes strong analytical skills to identify and mitigate potential risks. Knowledge of regulatory requirements and customer due diligence processes, ensuring accurate and thorough compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Escalations Client Data Specialist IV
JP Morgan Chase
02.2022 - Current
- Company Overview: Know Your Customer (KYC) Operations, under Consumer and Community Banking Operations, supports the firm by providing operational support for the enforcement, adherence, and compliance of KYC/CIP standards
- I service Retail, Commercial and Small business banking customers
- Review and analyze key elements of each KYC case, including but not limited to: Analyzing data to identify patterns and compare transaction history against KYC standards
- Utilizing all available tools to verify consumer purpose and legitimacy
- Interacting with Bankers and customers to obtain required information
- Determining additional steps required to decision and validate AML risk to the firm
- Assessment if escalation to GFCC AML Investigations is required
- Record findings and provide supporting documentation to enrich each KYC NAICS case
- Conduct follow up with internal partners to ensure timely actions on those cases that require their input
- Provide detailed documentation of the due diligence performed
- Report progress status as required
- Be consistently thorough, accurate, and credible when performing duties
- Escalate any issues, as appropriate, in a timely manner
- Cultivated interpersonal skills by building positive relationships with others
- Worked well in a team setting, providing support and guidance
- Identified issues, analyzed information and provided solutions to problems
- Paid attention to detail while completing assignments
- Proved successful working within tight deadlines and a fast-paced environment
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed and maintained courteous and effective working relationships
- Know Your Customer (KYC) Operations, under Consumer and Community Banking Operations, supports the firm by providing operational support for the enforcement, adherence, and compliance of KYC/CIP standards
Escalations Branch Complaints Specialists
JP Morgan Chase
11.2021 - 02.2022
- Performed in metrics-driven environment
- Navigate multiple technologies while staying engaged with my customers
- Demonstrate resiliency, and extreme adaptability in fast-paced environment
- Possess strong customer focus with ability to have detailed conversations with my customers
Electronic Money Movement
JP Morgan Chase
08.2017 - 06.2019
- Risk prevention, processing of money movements, and education of policies and procedures related to money movement
- Efficient solutions that enhance trust while minimizing risk
- Review wires and online transactions for potential fraud
- Fraud reviews include a review of our customer's online login activity to identify out of pattern logins or transaction history, and perform funds verification
- The review is performed using dual monitors and multiple systems at the same time (up to 6 systems per alert)
- Productivity goals are aggressive in this deadline driven environment
- Specialists must be comfortable making decisions on large dollar transactions, regularly make outbound calls to customers, bankers, and external banks to verify information
- Take ownership of each customer interaction while treating customers with respect and responding with empathy
- Document customer account activities thoroughly and concisely
- Demonstrates personal excellence including punctuality, integrity, and accountability
- Approach problems logically and with good judgment to ensure appropriate customer outcome
- Make appropriate decisions on behalf of my customers quickly and effectively
- Effectively prioritize work to ensure efficiency
- Abide by all applicable regulatory and department practices and procedures
- Ability to work independently and in a team environment
- Think critically and exercise independent judgement
- Paid attention to detail while completing assignments
- Strengthened communication skills through regular interactions with others
- Resolved problems, improved operations and provided exceptional service
- Adaptable and proficient in learning new concepts quickly and efficiently
- Excellent communication skills, both verbal and written
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Organized and detail-oriented with a strong work ethic
- Skilled at working independently and collaboratively in a team environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
- Proved successful working within tight deadlines and a fast-paced environment
Education
Diploma -
George Gervin High School
San Antonio, TxSkills
- Compliance reporting
- Data privacy
- Due diligence
- Investigations skills
- Documentation review
- Regulations enforcement
- Fraud detection techniques
- Transaction monitoring
- Fraud prevention
- Fraud detection
- Trend analysis
- Investigative techniques
- Fraud patterns
Certification
- Cybersecurity Thinkful
- Fraud
Timeline
Escalations Client Data Specialist IV
JP Morgan Chase
02.2022 - Current
Escalations Branch Complaints Specialists
JP Morgan Chase
11.2021 - 02.2022
Electronic Money Movement
JP Morgan Chase
08.2017 - 06.2019
Diploma -
George Gervin High School