Katie Jawad
3429 66th Street, Des Moines,Iowa
Summary
Extensive case management and community support coordinator, as well as educator in the central Iowa area for nearly 20 years. This includes diverse experience in case management with multiple ethnic, cultural, and age ranges, program development to support community needs such as community gardens, volunteer coordination, and community connections, community presentations to generate support for refugee services, and home visits with hand's-on skill teaching such as using public transportation, access to school enrollment, coordinating medical appointments and needs, as well as other daily skills.
Overview
2027
2027
years of professional experience
Work History
HiSet Adjunct Instructor
Des Moines Area Community College
Des Moines, IA
2017 - Current
- Teach high school equivalency classes for students from diverse backgrounds in-person, online, and hybrid
- Develop daily lesson plans for the writing and reading High School Diploma (HiSET) tests
- Co-created new Reading and Writing Foundations classes for students with lower CASAS scores
- Identify students that need extra academic and community support
- Connect students with additional needs to community resources or to career coaches
Case Management Supervisor
Lutheran Services, Refugee Community Services Elderly Program
Des Moines, IA
10.2013 - 10.2014
- Managed elderly refugee case management program
- Supervised elderly case managers and interpreters
- Conducted all elderly program employee interviews, processing, and trainings
- Created program systems to ensure client goals of ESL education, citizenship, and basic needs were met within specific time frames
- Guided ESL teachers and specialists in providing consistent curriculum and classroom structure
Teacher/Special Projects Coordinator
Lutheran Services, Refugee Community Services IWRC and Community Gardening Programs
Des Moines, IA
10.2012 - 10.2013
- Created new curriculum for ESL employment readiness classes (IWRC)
- Taught all IWRC courses including, job skills, vocabulary, mock interviewing, and testing
- Supervised all community gardens across 12 sites
- Scouted out and secured new potential garden sites
- Recruited volunteers for IWRC trainings and maintaining gardens
Case Manager/Employment Specialist
Catholic Charities Refugee Resettlement
Des Moines, IA
01.2012 - 10.2013
- Found and secured housing for 200 refugees
- Managed and assisted over 100 refugees with resettlement core services including school registrations, health appointments, applications for food stamps, Medicaid and cash assistance, and employment
- Connected families to community resources
- Taught and oriented refugees about starting their lives in the United States by becoming independent through employment opportunities
- Created extended home orientation manual and facilitated implementation into resettlement services
Volunteer/Donation Specialist
Catholic Charities Refugee Resettlement
Des Moines, IA
01.2010 - 01.2012
- Recruited and coordinated over 100 volunteers with tasks including apartment setups, donation pickups, warehouse/donation room maintenance, and core services
- Created volunteer-run ESL classes at St. John’s Lutheran Church and Deer Ridge Apartments
- Coordinated and implemented quarterly welcome parties
- Maintained parish and community relationships through presentations and attending social justice meetings
Refugee Support AmeriCorps VISTA
Lutheran Services Refugee Program, AmeriCorps Volunteer Program
Des Moines, IA
06.2009 - 06.2010
- Recruited and coordinated volunteers for tasks including refugee apartment setups, donation pick-ups, and individual ESL mentoring
- Supervised case management interns, including organizing tasks and evaluating goals
- Presented at schools, universities, churches, and community organizations to promote refugee support, donations for apartment setups, and community involvement
- Assisted in case management for refugees including direct service tasks
- Implemented a refugee church sponsorship project for higher risk refugee families that were not independent by the end of their services.
Childcare Leader
St. Theresa School
Des Moines, IA
03.2008 - 06.2009
- Supervised 2nd-6th grade childcare services
- Facilitated and created group activities
- Tutored children with homework and reading assignments
Education
Bachelor of Science - Human Services
Grandview University
Des Moines, Iowa04-2009
Skills
- Deep understanding of barriers to education and access, as well as experience in aligning needs with community supports
- Passionate about serving others through teaching, mentoring, and connecting to resources
- Excellent communication and ability to adapt and explain concepts clearly
- Energetic, enthusiastic, and adept at finding creative solutions
Timeline
Case Management Supervisor
Lutheran Services, Refugee Community Services Elderly Program
10.2013 - 10.2014
Teacher/Special Projects Coordinator
Lutheran Services, Refugee Community Services IWRC and Community Gardening Programs
10.2012 - 10.2013
Case Manager/Employment Specialist
Catholic Charities Refugee Resettlement
01.2012 - 10.2013
Volunteer/Donation Specialist
Catholic Charities Refugee Resettlement
01.2010 - 01.2012
Refugee Support AmeriCorps VISTA
Lutheran Services Refugee Program, AmeriCorps Volunteer Program
06.2009 - 06.2010
Childcare Leader
St. Theresa School
03.2008 - 06.2009
HiSet Adjunct Instructor
Des Moines Area Community College
2017 - Current
Bachelor of Science - Human Services
Grandview University