Summary
Overview
Work History
Skills
Awards
Timeline
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Jorge Castro

Las Vegas

Summary

Network Systems Specialist with 4+ years of experience in secure communications and infrastructure support across military and commercial environments. Passionate about working with a team, operational efficiency, and continuous improvement.

Overview

7
7
years of professional experience

Work History

Multi-Site Platform Service Support Specialist

Aristocrat Gaming
11.2024 - Current
  • Support the technical health and performance of Multi-Site Progressives (MSP) and Downloadable Gaming Services within a high-security operations center.
  • Monitor real-time data feeds and alerts while responding promptly to system anomalies.
  • Troubleshoot and escalate technical issues to ensure minimal service disruption.
  • Collaborate with internal teams to maintain 24/7 operational continuity and gaming system integrity.

Network Communication Systems Specialist

Nevada Army National Guard
02.2021 - Current
  • Set up and maintain secure voice and data communication networks for military operations and emergency deployments.
  • Install and configure network infrastructure including routers, switches, and tactical radios.
  • Respond rapidly under pressure during drills and real-world missions.
  • Participate in cybersecurity audits and assist leadership in transforming technical requirements into operational plans.

Data Center Technician

Flexential Corp
04.2024 - 05.2024
  • Installed server racks, cabling, and networking equipment in a high-security enterprise data center.
  • Performed regular maintenance and decommissioning of outdated systems.
  • Monitored equipment performance and ensured compliance with security protocols and operational standards.

Admin Support Agent

American Wagering Inc. (William Hill / Caesars Sportsbook)
01.2022 - 06.2023
  • Resolved customer issues related to account access, identity verification, and technical support.
  • Ensured strict compliance with state gaming regulations and internal policies.
  • Communicated effectively with multiple departments to address time-sensitive technical problems.
  • Maintained high performance during peak times, including major sporting events.

Office Manager

VapeJuice.com
01.2018 - 10.2020
  • Managed daily operations for an e-commerce vape product business.
  • Supervised order processing, customer service, and logistics coordination.
  • Led a small team, overseeing hiring, training, and scheduling.
  • Negotiated vendor contracts and introduced process improvements to boost operational efficiency and customer satisfaction.

Skills

  • Security Clearance
  • Computers and Electronics
  • Telecommunications
  • Elementary networking skills
  • Troubleshooting
  • Quality Control Analysis
  • Software troubleshooting
  • Attention to detail
  • Multitasking and organization
  • Records management
  • Computer skills
  • Repair quality inspections
  • Strong work ethic

Awards

  • Army Achievement Medal (x3)
  • Army AIT Medal of Excellence

Timeline

Multi-Site Platform Service Support Specialist

Aristocrat Gaming
11.2024 - Current

Data Center Technician

Flexential Corp
04.2024 - 05.2024

Admin Support Agent

American Wagering Inc. (William Hill / Caesars Sportsbook)
01.2022 - 06.2023

Network Communication Systems Specialist

Nevada Army National Guard
02.2021 - Current

Office Manager

VapeJuice.com
01.2018 - 10.2020

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Jorge Castro