Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Santos

Brandon Santos

Austin,United States

Summary

Account Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Innovation Specialist

NetSpend
03.2023 - Current
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Developed comprehensive innovation strategies aligned with business goals, driving long-term growth.
  • Improved company-wide communication regarding upcoming innovations, fostering a culture of continuous improvement.

Account Specialist

American Canning
02.2022 - 01.2023
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Used Salesforce and Hubspot to keep accurate records pertaining to inventory and account notes.

Account Executive

GTS
05.2020 - 02.2022
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.

Software Licensing Specialist

Microsoft
01.2019 - 03.2020
  • Focused on online products including Microsoft Azure and O365
  • Supported Microsoft telesales as a subject matter in Microsoft licensing across all products and volume licensing programs
  • Developed strong client relationships through consistent communication and attentive service.

Education

Bachelor of Science - Communications

The University of Texas At Austin
Austin, TX
05.2018

Skills

  • Product Knowledge
  • Call Management
  • Report Generation
  • Microsoft Excel
  • CRM Software
  • Team Building and Leadership

Languages

Spanish
Native or Bilingual
Danish
Limited Working

Timeline

Customer Innovation Specialist

NetSpend
03.2023 - Current

Account Specialist

American Canning
02.2022 - 01.2023

Account Executive

GTS
05.2020 - 02.2022

Software Licensing Specialist

Microsoft
01.2019 - 03.2020

Bachelor of Science - Communications

The University of Texas At Austin

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Brandon Santos