Klara Durcova
Santa Cruz,CA
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Crew Member
American Italian Delicatessen
02.2026 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Prepared and assembled food orders according to established quality standards and recipes.
- Operated cash register efficiently, ensuring accurate transactions and maintaining balanced cash drawers.
- Maintained cleanliness of workstations, adhering to health and safety regulations consistently.
Waitress
Gardino's Italian Bistro and Ice bar
09.2025 - 12.2025
- Assisted in training new crew members on operational procedures and customer service expectations.
- Collaborated with team members to ensure timely service during peak hours, enhancing overall efficiency.
- Monitored inventory levels, reporting shortages to management for timely replenishment of supplies.
- Implemented process improvements that streamlined operations and improved customer satisfaction ratings.
Crew member
Baskin-Robbins
08.2023 - 06.2025
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Collaborated with team members to prepare food items according to recipe specifications and quality standards.
- Operated kitchen equipment efficiently, minimizing downtime during peak hours.
Crew member
AMC Saratoga 14 theaters
08.2022 - 05.2023
- Trained new staff on operational procedures, enhancing team performance and service delivery.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Assisted in creating promotional displays, contributing to increased product visibility and sales.
- Ensured adherence to safety protocols, fostering a secure environment for both staff and customers.
Volunteer worker
CD's Art Studio
01.2016 - 01.2019
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
Education
Public Health Science, Humanities in Art, and Humanities in Science -
West Valley College
SaratogaGlobal and Community Health -
UCSC
Santa Cruz05-2028
Leigh High School - undefined
Leigh High School
San Jose06-2023
Skills
- Cash register operation - (POS system trained)
- Cash Handling
- Customer Service
- Health and safety compliance
- Effective communication
- Team coordination
- Inventory restocking
- Store operations
- Cleaning
- Heavy lifting
- Organizational multitasking
- Time management
- Problem-solving
- Clear communication
- Adaptable schedule
- Integrity and honesty
- Leadership abilities
- Attention to detail
- Workplace collaboration
Certification
- Licensed Phlebotomist - Certified August 2026
- Food Handlers License - 2023
Languages
English
Native or Bilingual
Spanish
Elementary
Czech
Native or Bilingual
Interests
- Avid Reader
- Participating in cultural exchange programs and homestays
- Gym Workouts
- Outdoor Recreation
- Rock climbing
Timeline
Crew Member
American Italian Delicatessen
02.2026 - Current
Waitress
Gardino's Italian Bistro and Ice bar
09.2025 - 12.2025
Crew member
Baskin-Robbins
08.2023 - 06.2025
Crew member
AMC Saratoga 14 theaters
08.2022 - 05.2023
Volunteer worker
CD's Art Studio
01.2016 - 01.2019
Leigh High School - undefined
Leigh High School
Public Health Science, Humanities in Art, and Humanities in Science -
West Valley College
Global and Community Health -
UCSC