Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Klara Idzi

Prospect,KY

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Bradshaw-Duncan House
Crestwood, KY
06.2023 - Current
  • Over see day-to-day operations of the venue, ensuring events run smoothly and efficiently.
  • Bradshaw-Duncan House offers event coordination to clients where we collaborate with clients to plan and conduct wedding ceremonies, receptions, managing schedules, and coordinating with vendors.
  • Manage venue staff to deliver high-quality service and complete tasks.
  • Act as a primary point of contact for clients, answering inquiries, conducting tours, resolving issues, and ensuring satisfaction.
  • handle logistical aspects such as seating arrangements, decoration setup, and equipment management.
  • Ensure compliance with health and safety regulations and venue policies, conducting walk-throughs and implementing improvements.
  • Assist in developing marketing strategies to attract new clients and increase bookings.

Store Manager

Clothes Mentor
Louisville, KY
11.2019 - 10.2023
  • Supervised, trained, and motivated a team of sales associates, key-holders, and an assistant manager to ensure high performance and excellent customer service.
  • Oversaw daily operations, including opening and closing procedures, cash handling, and inventory management.
  • Developed and implemented sales strategies to meet and exceed monthly revenue goals.
  • Maintained strong relationships with customers, resolving complaints, and ensuring a positive environment.
  • Directed visual merchandising to highlight new arrivals, seasonal trends, and promotional events.
  • Managed inventory levels and conducted regular stock counts to ensure product availability.
  • Monitored financial performance, prepared sales reports, and controlled expenses to maximize profitability.
  • The first manager to lead the store to over one million dollars in revenue.

Restaurant Hostess

Stoney River Steakhouse
Prospect, KY
01.2021 - 05.2021
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Childcare Assistant

Play Centers
Towson , MD
10.2018 - 06.2019
  • Provided safe, nurturing and stimulating environment for children.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Maintained accurate records of daily attendance and other related information.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Encouraged self-expression through various art forms such as music, painting, drawing.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Provided guidance on social interaction among peers within the group setting.

Education

High School Diploma -

Towson High School Law & Public Policy
Towson, MD
05-2019

Skills

  • Labor Relations
  • Workflow Optimization
  • Customer Service
  • Performance monitoring
  • Inventory Management
  • Organizational Management
  • Budgeting and cost control
  • Team Leadership
  • Goal Setting
  • Workforce training
  • Staff Management
  • Strategic Partnerships
  • Continuous improvements
  • Customer Retention

Certification

  • Kentucky Real Estate License 06/2024

Timeline

Operations Manager

Bradshaw-Duncan House
06.2023 - Current

Restaurant Hostess

Stoney River Steakhouse
01.2021 - 05.2021

Store Manager

Clothes Mentor
11.2019 - 10.2023

Childcare Assistant

Play Centers
10.2018 - 06.2019

High School Diploma -

Towson High School Law & Public Policy

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Klara Idzi