Klara Morrow
Newport News,VA
Summary
Dedicated dock hand with strong safety awareness, attention to detail, and exceptional customer service skills. Committed to ensuring safe operations and enhancing guest satisfaction in a fast-paced marina environment.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Marina Dock Hand
James River Marina
Newport News, VA
07.2025 - Current
- Operated and maintained dock equipment to ensure safe vessel docking and undocking procedures.
- Inspected vessels for damage and reported maintenance needs to management promptly.
- Coordinated with team members to streamline dock activities during peak operational hours.
- Provided exceptional customer service by addressing inquiries and assisting with boating-related needs.
- Monitored weather conditions to make informed decisions regarding dock operations and safety measures.
- Maintained cleanliness and organization of the marina area to enhance overall guest experience.
- Supported training of new dock hands on safety practices and standard operating procedures.
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Ensured adherence to environmental regulations by properly disposing of waste materials and promoting eco-friendly practices among boaters.
- Provided backup support for office administrative duties such as answering phone calls or processing payments during peak hours.
- Facilitated effective communication between boat owners, staff, and management for smooth daily operations.
- Enhanced marina safety by regularly inspecting docks, equipment, and boating facilities and performed minor repairs as needed.
- Conducted regular inventory checks of supplies and equipment for efficient marina operations.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- Assisted in coordinating special events at the marina to foster community engagement.
- Followed safety protocols while working, avoiding accidents and injuries.
Education
High School Diploma -
Nile C. Kinnick High School
Yokosuka, JapanSkills
- Marine Forklift Operation
- Docking assistance
- Fueling operations
- Equipment inspection
- Dock maintenance
- Weather monitoring
- Groundskeeping
- Basic carpentry
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Safety awareness
- Heavy lifting
Certification
- Boating Safety License - 2025
- Marine Forklift Training - 2025
Timeline
Marina Dock Hand
James River Marina
07.2025 - Current
High School Diploma -
Nile C. Kinnick High School