Klara Peterson

• Safeguard company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Reduce administrative errors by diligently proofreading office documents and maintaining accurate records.
• Manages event planning efforts for company gatherings, conferences, or community outreach workshops to enhance employee engagement and networking opportunities.
• Improve workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
• Implementing efficient organizational systems and digital tools.
• Contribute to a positive work environment by fostering strong working relationships among colleagues.
• Expedite invoice processing by accurately reviewing vendor submissions, and conducting timely payments.
• Optimize budget management by monitoring expenses, and identifying cost-saving opportunities.
• Facilitate smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
• Maximize office space utilization by maintaining a clean, organized work environment that encourages productivity and efficiency among other team members.
• Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Tracks office supplies and restock low items to keep team members on-task and productive.
• Interact with clients and their families by phone, email or in-person to provide needed or requested information.
• Answers multi-line phone system, routing calls, delivering messages to staff and greeting all who enter the lobby.
• Coordinate communications, financial processing, recordkeeping, and other administrative functions.
• Monitor and oversee general cleaning of office in line with company cleanliness standards.
• Reconcile account files and produce monthly reports.
• Oversee maintenance of office facilities and equipment by collaborating with our Assets Facilities Coordinators and inspecting work of repair contractors and reporting back.
• Schedule conference rooms, help my Clinic Director and BCBAs in preparing agendas and materials, and maintaining calendars to prepare for meetings and events.
• Evaluate employees performance during the PDR process and convey constructive feedback to improve skills including myself.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Collaborate with team members to develop contingency plans for unexpected staff absences or schedule changes.
• Helps in managing daily scheduling conflicts to reduce session cancellation.
• Apply advanced administrative and analytical skills in the day-to-day scheduling for clients and team members for the Wilmington Clinic as well as other clinics among the organization.

In September of 2016 we were unexpectedly blessed with a little baby boy so my husband and I decided that it was best for our family for me to stay home and take care of the new baby as well as our daughter. Even though I was a stay at home mom I also helped my husband with all of his job responsibilities due to his on the road job such as his taxes and paper work.

Also in 2019 I stepped into helping my mom with her construction company due to the sudden passing of her husband. Duties included talking to customers, collecting receipts, helping with payroll and keeping all the books and office organized. (my mom is not a good secretary)

• Evaluated suppliers to maintain cost controls and improve operations.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Communicated with managers of other departments to maintain transparency.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

• Produced high-quality communications for internal and external use.
• Provided clerical support, addressing routine and special requirements.
• Developed correspondence letters, memos and emails.
• Executed record filing system to improve document organization and management.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

• Used company's paging system to immediately contact specific personnel.
• Maintained accurate directory of all personnel and phone extensions.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Pleasantly greeted all callers and asked how to be of assistance.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Operated switchboard and routed incoming calls to appropriate departments.
• Monitored automated systems for placing collect calls and intervened for callers needing assistance.