Klarissa Flores
Waller,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. .
Overview
6
6
years of professional experience
Work History
Recreation Specialist
City Of Houston Parks And Recreation
Kingwood, TX
05.2024 - Current
- Organize, coordinate, and supervise special events and activities.
- Ensured compliance with safety policies and procedures.
- Prepared reports on program performance, attendance, participation levels and other relevant data.
- Facilitated communication between staff members, participants and volunteers.
- De-escalate high-tension situations with participants.
Customer Service Representative
Independence Blue Cross
Houston, TX
10.2023 - 02.2024
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Developed and implemented a system for tracking eligibility status of employees.
- Responded to inquiries from current and former employees regarding their benefits package.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Verified customers' information to ensure accuracy of claims data.
- Maintained records of claims processing activities and updated databases accordingly.
- Monitored claim status updates from providers and communicated relevant updates to customers.
Child and Youth Program Assistant
Air Education and Training Command
San Antonio, TX
11.2022 - 10.2023
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Attended all program staff meetings, treatment reviews, IEPs and other agency meetings.
- Trained and managed volunteer staff to accomplish program objectives.
- Coordinated facilities preparation, break-down and cleaning for each event and activity.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Recreation Assistant
San Antonio Parks and Recreation
San Antonio, TX
07.2018 - 10.2023
- Develop new activities which will motivate interest and participation
- Conduct classes in various skills/areas to various age levels, implemented one or more recreational programs, planned activities, presentations, and special events
- Assisted in maintaining attendance report, records, equipment, inventory, and facility
- Helped recruit, train, and oversee volunteer workers and including giving tours and information to potential participants
- Knowledgeable of Various teaching techniques, procedures, and methods.
Logistics Dispatcher
JK Hot Shot LLC
San Antonio, TX
09.2021 - 11.2022
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations, while adhering to safety standards.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Effectively resolved complaints by working closely with customers.
- Interacted professionally with suppliers while negotiating rates for freight services.
- Planned, assigned and directed fleet drivers to promote successful deliveries and excellent customer service.
- Recorded and maintained files or records of customer requests, work, or services performed.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Education
Certifications -CPR, AED, First Aid Certified -
Palo Alto College
09.2023
High School Diploma -
Southside High School
06.2018
Skills
- Verbal and Written Communication
- Collaboration and Teamwork
- Reporting and Documentation
- Educational Programs
- Inbound and outbound call
- Invoice Verification
- Insurance Plan Verification
- Problem solving
- Positive and professional
Timeline
Recreation Specialist
City Of Houston Parks And Recreation
05.2024 - Current
Customer Service Representative
Independence Blue Cross
10.2023 - 02.2024
Child and Youth Program Assistant
Air Education and Training Command
11.2022 - 10.2023
Logistics Dispatcher
JK Hot Shot LLC
09.2021 - 11.2022
Recreation Assistant
San Antonio Parks and Recreation
07.2018 - 10.2023
Certifications -CPR, AED, First Aid Certified -
Palo Alto College
High School Diploma -
Southside High School
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