Klayton Poirier
La Mirada,CA
Summary
Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities.
Overview
13
13
years of professional experience
Work History
Event Server
Golden Road Brewing
Anaheim, California
09.2019 - Current
- Assisted in setting up banquet tables and chairs for events.
- Provided food, beverage and table service to guests during events.
- Served food and beverages to customers.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Maintained cleanliness and organization of event spaces before, during, and after events.
- Resolved any customer complaints or issues that may have arisen during an event quickly and efficiently.
- Assisted in breaking down banquet areas after the conclusion of the event.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Ensured that all food items were properly displayed and replenished as needed.
- Keeping bar area clean, organized, stocked, presentable, sanitary conditions free from debris and garbage at all times.
- Handling multiple tasks simultaneously while maintaining attention to detail.
Bartender/Server Shift Leader
Golden Road Brewing
Anaheinm, CA
09.2019 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Assisted with training new servers, bartenders, on company policies and procedures, as well as proper food handling techniques.
- Assigned tasks to bartenders, servers, to ensure efficient operations during peak business hours.
- Provided feedback to individual servers and bartenders regarding their performance
Bartender/Server Shift Leader
Marie Callender's Restaurant & Bakery
Placentia, CA
11.2013 - 08.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Checked order accuracy and food quality before delivering to customers
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Food Runner Bar Back
Hopscotch
Fullerton, CA
03.2014 - 07.2016
- Assisted servers in setting up tables for guests.
- Delivered food to guests in a timely manner while following safety protocols.
- Greeted and welcomed customers as they arrived at the restaurant.
Logistics Team Member
Target
Fullerton, CA
12.2013 - 11.2014
- Assisted in the coordination of shipments, ensuring all documentation was accurate and up to date.
- Organized and maintained records of inventory levels, deliveries, and orders.
- Ensured proper storage of materials according to company regulations.
- Verified accuracy of incoming and outgoing shipments against bills of lading.
Banquet Server
Brownstone Cafe
Fullerton, CA
06.2011 - 03.2013
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Served beverages and appetizers to guests in an efficient manner.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Cleared away used plates and utensils following end of meal service.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
Education
High School Diploma -
Brea-Olinda High School
Brea, CA06.2009
Skills
- Safe food handling
- Menu knowledge
- Handling Difficult Customers
- Proficient in mixology
- Courteous
- Highly reliable
- Clear and effective communication
- Liquor, wine and food service
- Dining customer service
- Effective customer upselling
- In-depth food and wine knowledge
- Personal appearance standards
- Effective sales techniques
- Stress Tolerance
- Event Setup
- Service tear down
Timeline
Event Server
Golden Road Brewing
09.2019 - Current
Bartender/Server Shift Leader
Golden Road Brewing
09.2019 - Current
Food Runner Bar Back
Hopscotch
03.2014 - 07.2016
Logistics Team Member
Target
12.2013 - 11.2014
Bartender/Server Shift Leader
Marie Callender's Restaurant & Bakery
11.2013 - 08.2019
Banquet Server
Brownstone Cafe
06.2011 - 03.2013
High School Diploma -
Brea-Olinda High School
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