KLEA BERBERI
Chicago,IL
Summary
Detail-oriented recent associate degree graduate with over 5 years of customer service experience, specializing in staff training and operational efficiency. Eager to apply administrative skills to enhance workflow and support team objectives as an Administrative Assistant.
Overview
1
1
Language
8
8
years of professional experience
Work History
Barista
Starbucks
Chicago, Illinois
08.2024 - Current
- Customized drinks based on customer preferences and dietary needs, promoting personalized service.
- Crafted handcrafted beverages per Starbucks recipes and quality standards, achieving high customer satisfaction.
- Welcomed customers at the entrance, creating a friendly atmosphere. and entered orders through POS systems, improving overall service speed.
- Processed cash register payments and completed transactions accurately.
BASKETBALL COACH
Intrinsic Basketball Team
Chicago, IL
10.2021 - 01.2022
- Plan, organize, and conduct practice sessions.
- Led basketball games, facilitating smooth operations and fostering effective communication among players.
- Developed and directed physical conditioning programs, aiming to enhance students' overall performance.
- Evaluate athletes' skills and review performance records to determine their fitness and potential in a particular area of students.
- Adjusted coaching techniques based on students' strengths and weaknesses for individualized development.
- Analyzed strengths and weaknesses of opposing teams to formulate effective game strategies.
- Communicated safety rules to players during practices and games.
Barista
Limitless
Chicago, IL
04.2019 - 12.2019
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Described menu items to customers and suggested products based on preferences, enhancing sales opportunities.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Promoted menu options to customers and provided feedback to manager, improving customer satisfaction.
- Clean or sanitize work areas, utensils, or equipment.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Ordered supplies from vendors to maintain inventory levels. to ensure smooth daily operations
TEACHER ASSISTANT
Little Marvels Early Childhood School
Chicago, IL
02.2019 - 04.2019
- Instruct students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety, or food preparation.
- Motivated students to explore learning opportunities and persist through challenges, fostering resilience and curiosity.
- Established and enforced behavior rules and procedures, ensuring a structured and safe learning environment.
- Collaborated with staff to plan and schedule lessons that enhanced learning outcomes, adhering to approved curricula.
- Organized and supervised games and recreational activities, enhancing students' physical, mental, and social development.
- Planned experiential learning activities, including class projects and field trips.
- Engaged with parents to discuss children's progress, provide guidance on community resources, and teach strategies for supporting students' needs.
Education
Bachelor of Arts - Finance
DePaul University
Chicago, IL05-2027
Associate of Arts - Business Administration
Wilbur Wright Community College
Chicago, IL05-2023
High School -
INTRINSIC SCHOOLS
Chicago, ILSkills
- POS system management
- Process transactions
- Cash management
- Transaction recording
- Track daily sales
- Summarize sales data
- Complaint resolution
- Customer engagement
- Team collaboration
- Detail orientation
- Workplace etiquette
- Support colleagues
Languages
Albanian
Professional
Accomplishments
- Pitch competition
Timeline
Barista
Starbucks
08.2024 - Current
BASKETBALL COACH
Intrinsic Basketball Team
10.2021 - 01.2022
Barista
Limitless
04.2019 - 12.2019
TEACHER ASSISTANT
Little Marvels Early Childhood School
02.2019 - 04.2019
Bachelor of Arts - Finance
DePaul University
Associate of Arts - Business Administration
Wilbur Wright Community College
High School -
INTRINSIC SCHOOLS