Kleiddy Rivero Racette
Port Saint Lucie,FL
Summary
Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Angel Laboratory
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted patients with essential ambulatory care for transport to and from facility.
- Used personal protective equipment correctly to protect coworkers and patients.
Medical Assistant
Clinica La Morita
- Answer inbound calls - Provide excellent customer service and be loyal to the customer.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Measured patient pulse oximetry.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Customer Service Representative
Alorica
09.2022 - Current
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Advised customers on required information for claim submissions to progress applications.
- Calculated adjustments, premiums and refunds.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Responded to customer requests for products, services, and company information.
Manager, Sales and Customer Support
Celebration Party & Event
08.2018 - 05.2022
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Implemented new training programs to strengthen team knowledge and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Education
High school Diploma -
UEN 18 De Mayo
Venezuela No Degree - Phlebotomy
Escuela De Asistente De Bionalisis
VenezuelaSkills
- Clinical training
- Medical device products and services
- Feeding assistance specialist
- Sterilization techniques
- Patient positioning understanding
- Mobility Assistance
- Cultural awareness and sensitivity
- Healthcare expertise
- Emergency procedures
- Emergency protocols
- Medical recordkeeping
- Patient lifting
- Specimen collection
- Medication administration
- Vitals assessments
- Supervision
- Customer Support
- Bilingual Spanish and English
- Problem Resolution
- Flexible Schedule
- Adaptability and Flexibility
- Professionalism
- Patient confidentiality
- Calm and Effective Under Pressure
- Multitasking
- Resolving Problems
- Active Listening
- HIPAA Compliance
- Punctual and Hardworking
- Office Administration
- Customer Service
- Benefits Explanation
- Quality Assurance
- Teamwork and Collaboration
- 50 WPM Typing Speed
- Spanish Fluency
Additional Information
- BLS certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Alorica
09.2022 - Current
Manager, Sales and Customer Support
Celebration Party & Event
08.2018 - 05.2022
Phlebotomist
Angel Laboratory
Medical Assistant
Clinica La Morita
High school Diploma -
UEN 18 De Mayo
No Degree - Phlebotomy
Escuela De Asistente De Bionalisis
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