ROBERT RILEY
Lexington,KY
Summary
Healthcare-focused professional bringing phlebotomy skills, patient communication, and training leadership to a role centered on accurate specimen collection and quality care. Background includes timely venipuncture and capillary draws, HIPAA compliance, Epic charting, and onboarding support that improved learning and workflow consistency.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Phlebotomist
Baptist Health Hospital
Lexington, KY
02.2025 - Current
- Collected venipuncture and capillary specimens from patients to ensure accurate diagnostic testing.
- Verified patient identity using Baptist Health Hospital registration records and wristband checks.
- Documented specimen collection details in Baptist Health Hospital electronic medical records.
- Communicated clearly with patients and nursing staff across Baptist Health Hospital units.
- Prepared collection supplies for inpatient and outpatient phlebotomy services.
- Followed HIPAA guidelines for patient privacy.
- Ensured quality patient care through precise and timely collection and transport of clinical specimens following established protocols.
- Responded swiftly to emergency situations, providing immediate support to patients and enhancing overall care. and effectively to emergency situations.
Multi Market Training Manager
Panera Bread Company
Kentucky, Indiana, And Tennessee
04.2005 - 10.2024
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Streamlined the training process by developing efficient workflows and automating manual tasks.
- Championed a culture of ongoing professional development through regular communication about industry trends, updates, and best practices within the marketing discipline.
- Enhanced trainee retention rates through ongoing support and mentorship during the learning process.
- Designed and facilitated interactive workshops for employees, leading to improved skills development and knowledge retention.
- Assessed trainees' progress regularly, offered constructive feedback and guidance to ensure success.
- Mentored junior team members provided guidance on best practices, contributing to a highly skilled workforce.
- Evaluated program effectiveness using data collection and analysis, made adjustments to optimize outcomes.
- Established clear performance metrics for all market training initiatives, enabling data-driven decision-making processes.
- Liaised with cross-functional teams to ensure consistent messaging and alignment between marketing initiatives and training content.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managed enterprise targets.
- Facilitated field training sessions to enhance participants' practical skills. to enhance participants' skills.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
Education
Certified Phlebotomy Technician -
KY Healthcare Training
Lexington, KY06-2025
High School Diploma -
Rock Falls High School
Skills
- Phlebotomy procedures
- Venipuncture skills
- Capillary skills
- Specimen management
- Patient identification
- Patient care protocols
- HIPAA regulations
- Electronic health records
- Patient onboarding
- Patient relations
- Patient support
- Clinical training
- Employee training
- Small group instruction
- Project management
- Program oversight
- Resource allocation
- Team collaboration
- Effective communicator
- Communication skills
- Strategic thinker
- Adaptive learning
Certification
AHA BLS Provider, HSI Bloodborne Pathogens, HSI Adult First Aid, HSI Adult First Aid
Accomplishments
- Trained over 100 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Supervised team of 80 staff members.
- Collaborated with team of 20 in the development of numerous programs and company incentives.
- Resolved product issue through consumer testing.
- Led safety and leadership courses across 3 states.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Phlebotomist
Baptist Health Hospital
02.2025 - Current
Multi Market Training Manager
Panera Bread Company
04.2005 - 10.2024
Certified Phlebotomy Technician -
KY Healthcare Training
High School Diploma -
Rock Falls High School