Kleo Smyre-Colon
Newark,DE
Summary
Experienced Crew Leader with a proven track record of overseeing multiple projects and collaborating with highly capable teams. Recognized for meticulous materials management and efficient inventory oversight. Committed to effectively managing diverse aspects of project management and ensuring successful project close-out.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
11.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Ensured compliance with food safety regulations and standards.
- Identified potential sources of contamination or cross-contamination within the facility and implemented preventive measures accordingly.
Line Worker
Christian Care Food and Nutrition - Internship
03.2024 - 06.2024
- Assisted in the assembly of products on the production line.
- Maintained accurate records of all parts and materials used during production.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Inspected finished products for accuracy and completeness prior to packaging.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Organized inventory shelves to ensure that items were accessible for use on the assembly line.
- Loaded materials onto conveyor belt to be transported down the assembly line.
- Worked closely with other members of the team to meet deadlines and goals set by management.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Crew Lead
Brusters Ice cream
03.2022 - 12.2023
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Mentored newly hired crew members to prepare each for job roles.
- Established and maintained professional working relationships with employees.
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
Line Worker and Cashier
Mamas in the Kitchen
06.2020 - 12.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
Cashier
Taco Bell
05.2021 - 11.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
Education
Bachelor Of Science In Nursing - Nursing
University of Delaware
Newark, DEHigh School Diploma -
Saint Marks High School
Wilmington, DE06.2024
Skills
- Proactive Problem Solving
- OSHA Requirements
- Staff Support
- Performance Evaluations
- Crew Coordination
- Teamwork and Collaboration
- New Hire Training
- Crew Management
Certification
- BLS certified
- Certified Phlebotomist
Timeline
Line Worker
Christian Care Food and Nutrition - Internship
03.2024 - 06.2024
Customer Service Associate
Wawa
11.2023 - Current
Crew Lead
Brusters Ice cream
03.2022 - 12.2023
Cashier
Taco Bell
05.2021 - 11.2021
Line Worker and Cashier
Mamas in the Kitchen
06.2020 - 12.2022
High School Diploma -
Saint Marks High School
Bachelor Of Science In Nursing - Nursing
University of Delaware