KLEOCELLE CARILLO
Reno,NV
Summary
Seasoned retail operations supervisor for eight amazing years with exemplary skills in people management and customer retention administration. Seeking opportunity to build success with exciting organization.
Overview
13
13
years of professional experience
Work History
Content Validation Reviewer
Zazzle, Inc.
10.2022 - 04.2024
- Reviews, detects, and confirms designs that are copyrighted, trademarked, or protected by other forms of intellectual property rights.
- Identifies and completes basic to intermediate design fixes for customer designs.
- Resolves different issues that pertain to violations of any content guidelines.
Reservation Sales Agent
Uhaul International
02.2022 - 06.2022
- Serves customers with quoting rental rates and earning new business through sales and cross-selling.
- Provides support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.
Process Associate
Infosys BPM LTD
03.2021 - 11.2021
- Reviews and validates MS license documents.
- Responds to complaints and queries on mail.
- Delivers on the new process to meet internal goals.
- Meets Service Level Agreement process compliance.
Customer Service Representative
Willis Towers Watson
09.2020 - 11.2020
- Engages with Medicare retirees to understand and resolve issues in regard to their HRA funds.
- Receives back-to-back inbound calls from Medicare retirees and assist them in enrolling for Medicare Advantage plans.
- Solves complex problems by identifying the root cause of issues and providing education on their enrolled plans.
- Works with a team in diverse, professional call center environment.
Assistant Showroom Manager
Mandaue Foam Industries INC
02.2018 - 09.2019
- Oversees Warehouse, Logistics, and Selling area operations.
- Creates business strategies in hitting target quotas
- Strictly monitors inventory both selling area and warehouse.
- Finds resolution in inventory discrepancies.
- Monitors enticing display management.
- Ensures efficient stock replenishment are being done daily.
- Trains subordinates in handling customers satisfactorily.
Operations Supervisor
LTS Department Stores, INC
05.2011 - 02.2018
- Oversees departmental operations hitting sales target, inventory monitoring, display management, excellent customer service.
- Develops initiatives for process improvement and evaluates ongoing strategies.
- Consistently monitors inventory level and making sure that 80% of the items in the selling area are profitable.
- Trains subordinates on superb sales strategies and educates useful product knowledge.
- Empowers subordinates on proper customer handling.
Education
Bachelor of Arts - English
Ateneo De Davao University
03.2011
Skills
- Attention to Detail
- Good Organization Skills
- Team Management
- Conflict Resolution
- Inventory Management
- Process Improvement
- Logistics
- Recruiting
- Policy Development
- Merchandising
Timeline
Content Validation Reviewer
Zazzle, Inc.
10.2022 - 04.2024
Reservation Sales Agent
Uhaul International
02.2022 - 06.2022
Process Associate
Infosys BPM LTD
03.2021 - 11.2021
Customer Service Representative
Willis Towers Watson
09.2020 - 11.2020
Assistant Showroom Manager
Mandaue Foam Industries INC
02.2018 - 09.2019
Operations Supervisor
LTS Department Stores, INC
05.2011 - 02.2018
Bachelor of Arts - English
Ateneo De Davao University
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