Klesha Sollestre-Del Castillo
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Telus International
Quezon City
12.2020 - 07.2024
- Handled Solutran & Crypto.com accounts.
- Handled customer inquiries, complaints, and support needs via phone, email, or chat.
- Daily rally of call handling metrics and reiterate daily goals/deficits.
- Works in high-volume environments, answering inbound calls or making outbound follow-ups.
Captain II - Server, Bartender, Hostess
Okada Manila
Paranaque
02.2020 - 07.2020
- Serves food and beverages to casino guests.
- Ensures guest satisfaction.
Certified Global Coffee Master & Barista Trainer
Starbucks Philippines
San Juan
10.2017 - 08.2019
- Accomplished and energetic Barista with a solid history of achievement in working with fast paced environment.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Front Desk Concierge
Team Global Facility Solutions, Inc.
Makati
05.2016 - 05.2017
- First point of contact between owners and the property management.
- Answers owner inquiries & phone calls.
- Makes owners feel welcome and valued.
- Ayala Property Management Corp.
Education
BS - International Travel & Tourism Management
Lyceum of The Philippines University
04.2016
Skills
- Flexibility
- Communication
- Patience
- Active listening
- Customer service
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Client relations
- Customer satisfaction measurement
- Product knowledge
Timeline
Customer Service Representative
Telus International
12.2020 - 07.2024
Captain II - Server, Bartender, Hostess
Okada Manila
02.2020 - 07.2020
Certified Global Coffee Master & Barista Trainer
Starbucks Philippines
10.2017 - 08.2019
Front Desk Concierge
Team Global Facility Solutions, Inc.
05.2016 - 05.2017
BS - International Travel & Tourism Management
Lyceum of The Philippines University