Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Xhovana Kodra

New York,NY

Summary

Dynamic and results-driven professional with extensive experience as a Bottle Server at Cave Lounge, excelling in VIP clientele handling and effective communication. Proven ability to enhance customer satisfaction through efficient service and problem-solving skills, while maintaining high standards of beverage knowledge and sanitation. Recognized for training staff to elevate service quality.

Overview

6
6
years of professional experience

Work History

Bottle Server

Cave Lounge
Brooklyn, NY
08.2021 - Current
  • Followed all safety and health regulations during beverage preparation and serving.
  • Handled cash transactions accurately and processed payments swiftly.
  • Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.
  • Provided exceptional service to high-profile clients in exclusive VIP areas.
  • Trained new staff on VIP service standards and customer engagement techniques.

Bartender

Wolfgang Steak House
New York, NY
02.2019 - 08.2021
  • Prepared and served a variety of cocktails and beverages to guests.
  • Maintained cleanliness and organization of the bar area during service hours.
  • Managed inventory levels and restocked supplies as needed throughout shifts.
  • Assisted in training new bartenders on menu items and service protocols.
  • Developed knowledge of wine pairings to offer recommendations to diners.
  • Performed opening and closing duties including restocking supplies.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Education

City College of New York
New York, NY

Skills

  • Effective communication
  • Problem solving
  • VIP clientele handling
  • Outstanding communication
  • Venue promotion
  • Strong work ethic
  • Stress tolerance
  • Efficient service
  • Building rapport with customers
  • Handling intoxicated guests

Languages

English
Native/ Bilingual
Spanish
Full Professional
Albanian
Native/ Bilingual
Russian
Limited
Italian
Full Professional

References

References available upon request.

Timeline

Bottle Server

Cave Lounge
08.2021 - Current

Bartender

Wolfgang Steak House
02.2019 - 08.2021

City College of New York

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