Jazmin Hernandez
Houston,TX
Summary
Results-driven Bottle Server with expertise in customer service and cash transactions. Fostered strong patron relationships and delivered timely, quality service to enhance guest satisfaction. Skilled in sales techniques and inventory management, leveraging effective communication and teamwork to elevate guest experiences and support operational goals.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Bottle Server
Taboo Night Club
Miami, Florida
06.2026 - Current
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Managed beverage orders, ensuring timely delivery to guests at tables and VIP sections.
- Developed strong relationships with regular patrons to foster loyalty and repeat visits.
- Processed credit card transactions using POS system accurately entering sales into register system.
- Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Provided exceptional service to a high volume of daily customers.
Waitress
lov3 restaurant
Houston, Texas
03.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adapted to fast-paced environment while managing multiple tables effectively.
- Trained new staff on service protocols and restaurant procedures.
- Developed positive relationships with regular customers through friendly conversation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Processed payments and handled cash transactions securely.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed basic math calculations when computing bills for customers' meals.
Bottle Server
Area 29 night club
Houston, Texas
02.2019 - Current
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Developed strong relationships with regular patrons to foster loyalty and repeat visits.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Monitored guest behavior to ensure a safe and enjoyable environment for all attendees.
- Handled special guest requests with professionalism and discretion.
- Prepared drinks according to recipes utilizing correct measurements for ingredients used.
- Stocked and organized bar before opening to ensure readiness for service and optimize workflow.
- Conducted regular inventory checks on wine and liquor levels in order to ensure adequate stock for daily service needs.
- Processed cash and credit transactions accurately during peak hours to maintain efficient service.
- Calculated charges, issued table checks, and collected payments from customers.
- Conducted training sessions for new employees to ensure understanding of bar operations. to perform duties.
- Conducted training sessions for new employees to ensure understanding of bar operations to perform duties.
Waitress
Aura Nightclub
Houston, Texas
03.2016 - 07.2019
- Provided excellent customer service to enhance dining experiences.
- Assisted with menu recommendations and answered customer inquiries.
- Adapted to fast-paced environment while managing multiple tables effectively.
- Trained new staff on service protocols and restaurant procedures.
- Processed payments and handled cash transactions securely.
Pharmacy Technician
Walgreen's Pharmacy
Houston, Texas
05.2014 - 01.2016
- Assisted pharmacists in preparing and dispensing medications for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained accurate patient records and medication profiles in the system.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed inventory levels to ensure availability of pharmaceuticals and supplies.
- Operated pharmacy equipment for prescription filling and labeling processes.
- Provided excellent customer service by answering inquiries and resolving issues.
Education
High School Diploma -
Glenda Dawson High School
Pearland, TX05-2011
Some College (No Degree) - Pharmacy
Stanford Brown College
Houston, TXSkills
- Beverage knowledge
- POS system operation
- Cash handling
- Inventory management
- Customer service
- Client relationship management
- Healthcare service
- Service excellence
- Strong multitasking
- Time management
- Active listening
- Effective communication
- Positive demeanor
- Memory management
- Healthcare service
- Healthcare service
Languages
Spanish
Limited
Certification
- CCMA
- Pharmacy Technician
Timeline
Bottle Server
Taboo Night Club
06.2026 - Current
Waitress
lov3 restaurant
03.2025 - Current
Bottle Server
Area 29 night club
02.2019 - Current
Waitress
Aura Nightclub
03.2016 - 07.2019
Pharmacy Technician
Walgreen's Pharmacy
05.2014 - 01.2016
High School Diploma -
Glenda Dawson High School
Some College (No Degree) - Pharmacy
Stanford Brown College