Summary
Overview
Work History
Education
Skills
Timeline
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Jasahna D'Aniello

North Branford,CT

Summary

Personable professional with a proven track record in high-volume environments, such as Shrine Foxwoods, where I excelled in guest satisfaction and service quality. Leveraging strong communication skills and attention to detail, I significantly enhanced customer experiences. Expert in customer service, and conflict resolution. I thrive in team settings, consistently delivering exceptional service to every guest.

Overview

8
8
years of professional experience

Work History

VIP Bottle Server

Shrine Foxwoods
Mashantucket, CT
09.2022 - 12.2024
  • Checked identification cards of customers when necessary according to company policies.
  • Performed cashier duties such as taking orders, processing payments, and making change accurately.
  • Served bottles, beverages, and selected requests promptly and accurately in a high-volume environment.
  • Promptly served bottles, assisted in parades, and entertainment for many celebrities, regular guests, bachelor/bachelorette parties, private events, and birthdays.
  • Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.

Server

Hard Hat Tavern
Durham, CT
03.2023 - 09.2023
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Salon Suite/Business Owner

Jae Amore LLC
North Haven, USA
06.2019 - 10.2021
  • Designed detailed business plans to outline finances, goals and operations of business
  • Delivered attentive and patient customer service while paying close attention to detail in every step
  • Introduced up to trend, modern styles for men and women daily
  • Colored, cut and installed extensions according to referenced photo and desired outcome
  • Took photos and videos of customer results, products and other salon activities to post on social media to promote business
  • Responded to customer inquiries by phone, email and in person

Waitress/Shot/Cocktail Server

Johnnys Grille
West Haven, USA
02.2017 - 10.2021
  • Greeted guests and took orders in a timely and professional manner
  • Suggested additional drinks and food items as well as specials to customers to increase restaurant sales
  • Memorized frequent customer preferences to build relationships and loyalty
  • Answered telephones to take reservations or to-go orders
  • Listened to customer concerns and complaints and quickly rectified issues
  • Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift
  • Skillfully promoted items on bottle list, while assertively upselling menu items and shots
  • Provided friendly, attentive, genuine service while establishing a rapport with guests
  • Wrote guests food orders on order slips and entered orders into computers for transmittal to kitchen staff
  • Assisted co-workers with their tables and/or payments

VIP Bottle Service Waitress/Cocktail Host

Novelle Mohegan Sun
Uncasville, USA
06.2019 - 04.2020
  • Engaged in social media for marketing nightclub
  • Educated guests about different types of alcohol available including beer, wine, champagne, spirits.
  • Communicated any requests or concerns from VIP customers to management promptly and efficiently.
  • Presented menus and answered questions regarding items.

Education

Certificate of Completion - Cosmetology

PAUL MITCHELL THE SCHOOL
North Haven
11.2015

High School Diploma -

EAST HAVEN HIGH SCHOOL
East Haven, CT
06.2014

Skills

  • Attention to detail
  • Social skills
  • Team collaboration
  • Quick learner
  • Active listener
  • Order Accuracy and Delivery
  • Cleaning and Sanitizing
  • Suggestive Selling
  • High Energy
  • Beverage Knowledge
  • Dining area maintenance
  • Service Quality
  • Guest Flow
  • Customer service
  • Communication skills
  • Conflict resolution

Timeline

Server

Hard Hat Tavern
03.2023 - 09.2023

VIP Bottle Server

Shrine Foxwoods
09.2022 - 12.2024

Salon Suite/Business Owner

Jae Amore LLC
06.2019 - 10.2021

VIP Bottle Service Waitress/Cocktail Host

Novelle Mohegan Sun
06.2019 - 04.2020

Waitress/Shot/Cocktail Server

Johnnys Grille
02.2017 - 10.2021

Certificate of Completion - Cosmetology

PAUL MITCHELL THE SCHOOL

High School Diploma -

EAST HAVEN HIGH SCHOOL

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Jasahna D'Aniello