Thalia Hernandez
Miami
Summary
Friendly cocktail waitress offering several years of superior performance in related roles. Strong knowledge of service industry best practices and bar operations. Energetic and industrious with demonstrated success in building patron rapport to cultivate loyalty and drive sales.
Overview
3
3
years of professional experience
Work History
VIP Bottle Server
Amsterdam Hallandale
05.2024 - Current
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Developed rapport with regular customers to encourage repeat business.
VIP Bottle Server
Martini Bar
Doral
02.2022 - 03.2024
- Created and maintained a welcoming atmosphere for all guests.
- Responded to ad hoc cleaning duties at end of shift.
- Maintained a safe environment by following proper safety procedures during bottle handling.
Education
Associate of Arts - Management
Miami Dade College
Miami, FLSkills
- Customer engagement
- Safety procedures
- Table presentation
- Guest relations
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
VIP Bottle Server
Amsterdam Hallandale
05.2024 - Current
VIP Bottle Server
Martini Bar
02.2022 - 03.2024
Associate of Arts - Management
Miami Dade College