Cassie Sampson
Las Vegas,NV
Summary
Hospitality professional with a strong background of 14 years of experience, including high-volume, fast-paced environments and resort settings. Specializing in bottle service, upselling, and creating exceptional guest experiences. Skilled at managing VIP clientele, and increasing revenue through strategic sales techniques. Committed to fostering guest loyalty and delivering unforgettable hospitality, while maintaining a lively and engaging atmosphere.
Overview
9
9
years of professional experience
Work History
VIP Bottle Server
Music Festivals
01.2018 - Current
- Trained new bottle servers on customer service standards and operational procedures.
- Manage high-volume orders efficiently in fast-paced, congested environments.
- Provide exceptional service to VIP guests at various music festivals.
- Work closely with security, event staff, and team members to ensure smooth operations.
Bottle Server
The Spotlight, Framework
01.2024 - 06.2025
- Deliver high-end VIP bottle service, ensuring an exclusive memorable guest experience.
- Manage table reservations and coordinate seamlessly with VIP clients and venue staff.
- Utilize expert upselling strategies to maximize revenue.
Model Cocktail Server
The Highlight Room Dayclub, TAO Group
05.2018 - 01.2025
- Engage with guests to enhance their luxury dayclub experience through exceptional service.
- Exceed table minimums by upselling.
- Promote exclusive events via social media and in-person interactions, increasing event attendance.
- Process orders quickly and accurately using POS systems, ensuring efficiency in a high-volume setting.
- Ensure full compliance with alcohol service regulations while maintaining fast and efficient service.
Model Cocktail/Cabana Server
Treasure Island Pool, Las Vegas
Las Vegas
02.2017 - 11.2017
- Recommend premium large format bottles and exclusive packages, contributing to increased sales.
- Managed multiple high-demand sections efficiently in a fast-paced resort environment.
- Withstood extreme temperatures while maintaining high energy and professionalism to deliver exceptional service during peak summer seasons in Las Vegas.
Bottle Server
LAX Nightclub at Luxor Hotel and Casino
11.2016 - 04.2017
- Strategic upselling.
- Executed VIP bottle presentations, working closely with security and staff for a smooth service flow.
- Built strong guest relationships, encouraging guest retention.
- Balanced multiple tables while maintaining an energetic and engaging presence, resulting in consistent, positive guest feedback.
- Managed bottle service orders and ensured timely delivery.
Education
Bachelor’s of Liberal Arts Degree -
Loras College
Dubuque, IAHigh School Diploma -
Clinton High School
Clinton, IASkills
- Strategic sales and upselling
- Customer service
- Hospitality
- Product knowledge
- Client/table booking coordination
- Social media engagement
- POS system proficiency
- Financial handling
- Alcohol compliance
- Responsible service
- Problem solving
- Multi-tasking while paying close attention to detail
- High check average performance
- Team player
- Communication skills
- Positive energy
- Fast and efficient service
Professional References
- Valissa Martinez, (319) 693-9180, valissa.martinez@gmail.com
- Andrew Sidden, (213) 359-1715, andrewsidden@yahoo.com
- Nicholas Quintanar, (702) 612-9320, nicholasq@tcrestgroup.com
Timeline
Bottle Server
The Spotlight, Framework
01.2024 - 06.2025
Model Cocktail Server
The Highlight Room Dayclub, TAO Group
05.2018 - 01.2025
VIP Bottle Server
Music Festivals
01.2018 - Current
Model Cocktail/Cabana Server
Treasure Island Pool, Las Vegas
02.2017 - 11.2017
Bottle Server
LAX Nightclub at Luxor Hotel and Casino
11.2016 - 04.2017
Bachelor’s of Liberal Arts Degree -
Loras College
High School Diploma -
Clinton High School