Summary
Overview
Work History
Education
Skills
References
Timeline
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Carolina Rusco

Carolina Rusco

Los Angeles,CA

Summary

Enthusiastic, motivated, and reliable service industry professional with a focus on special events.

My 10+ years of experience in the hospitality industry allows me to be highly efficient while thriving in fast paced environments. With extensive knowledge of hospitality protocols, I am able to offer superior customer service and maintain a solution oriented mindset.

I believe no job is too small and am an outstanding team player that has been consistently acknowledged for maintaining high service standards while exceeding sales goals.

My most recent and applicable work history is listed below, but even more work history is available upon request.

Overview

6
6
years of professional experience

Work History

VIP Bottle Server

Sound Nightclub
Los Angeles, CA
10.2017 - Current
  • Provide seamless cocktail service for patrons during high-volume shifts.
  • Identify needs of customers and create rapport with new and returning patrons to foster guest satisfaction and exceed customer expectations.
  • Communicate effectively with other team members over radio and earpiece to ensure smooth operations.
  • Point of sale system operation on both Micros and Toast.

Afterlife Los Angeles-VIP Waitress

Framework X Goldenvoice
Los Angeles, CA
10.2023 - 10.2023
  • Greeted and escorted VIPs to their assigned table and section and begin the service with high energy
  • Demonstrated excellent team-player abilities and communication over radio with coworkers to maintain flow of service
  • Strategically upsold premium bottles while maintaining high customer satisfaction

Coachella VIP Veranda Server

Goldenvoice
Coachella, CA
04.2022 - 04.2023
  • During Coachella Festival 2022 and 2023, Provided a white-glove level service to VIPs with high minimums and extra large parties
  • Maintained high positive energy throughout 13 hour shifts for all three days of festival
  • Served the unlimited liquor packages in an organized and appropriate pace in order to anticipate client needs while not unnecessarily wasting inventory

Solomun at Exposition Park VIP Server

Framework X Goldenvoice
Los Angeles, CA
05.2023 - 05.2023
  • Thrived under pressure with seamless communication among a large staff and sold out large scale open aire show
  • Anticipated client needs and fostered the relationship with returning regular clients

Miami Music Week Pool Party VIP Server

TTG Agency
Miami, FL
03.2023 - 03.2023
  • Worked 5 consecutive days at Kimpton La Pier Surfcomber Hotel pool Party for MMW 2023
  • Served both food and liquor packages to cabanas and VIP tables at event
  • Demonstrated leadership and cooperation capabilities by helping bus table areas and participating in creating unique visual presentations for VIPS

Unruly Agency Halloween VIP Waitress

Cinematic LLC
Los Angeles, CA
10.2023 - 10.2023
  • Maintained professionalism in celebrity and influencer heavy environment while adapting to unique problems and needs of the clients
  • Accurately served the prepaid VIP packages to each table
  • Strategically satisfied all high minimums and several large parties of 20 guests or more

Bedouin at Union Station-VIP Server

Framework.
Los Angeles, CA
10.2023 - 10.2023
  • displayed enthusiasm and leadership during an intimate pop-up event
  • effectively upsold table minimums to walk up clients
  • Used a handheld POS device to efficiently open and close all tabs

Shaq's Superbowl Funhouse-VIP Server

Wynn Nightlife
Los Angeles, CA
02.2022 - 02.2022
  • Served large 50 person party of VIPs and kept section tidy and organized while providing proactive seamless service with a smile
  • Maintained accurate cash handling practices and adhered to the policies and procedures of Wynn Nightlife

Martinez Brothers at LA Colliseum-VIP Server

Framework
Los Angeles, CA
11.2022 - 11.2022
  • provided proactive and efficient service while adhering to the regulations of the outdoor venue
  • Created a warm and enjoyable atmosphere for guests and special VIP regulars

Jamie Jones Paradise In The Park-VIP Server

Framework
Coachella, CA
06.2021 - 06.2023
  • Worked yearly Jamie Jones Paradise in the Park outdoor event June 2021, 2022, 2023 in Pershing Square Los Angeles
  • checked in and guided clients with personable attitude and completed orders while upselling packages when appropriate
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours

Rumors Guy Gerber- VIP Server

Framework
Los Angeles, CA
05.2019 - 05.2022
Solomun
  • VIP server at Guy Gerbers Rumors Block Party in China Town LA for 3 years
  • Work in a fast paced pop up outdoor environment
  • Went above and beyond ro assist in side work during the event

ColiseumFunhouseShaq'sSolomun at Pershing Square-VIP Waitress

Framework X Goldenvoice
Los Angeles, CA
11.2021 - 11.2021
  • Collaborated with others to maintain a seamless flow of service to clients
  • Identified needs of customers promptly and efficiently
  • Thrived in an intense large scale outdoor event environment

Education

Bachelor of Arts - Business Administration - Marketing Concentration

California State University
San Bernardino, CA
06.2018

Associate of Arts - Administration And Information Systems

Riverside City College
Riverside, CA
06.2016

Skills

  • Highly experienced server with 7 years experience in high volume music events and 10 years in hospitality industry
  • Adapts in and enjoys high volume fast paced environment
  • Effective approaches and strategies for upselling
  • Creative problem solver and ability to shine under pressure
  • Naturally extroverted and engaging personality
  • Familiar with events running long hours and multiple days
  • Always willing to perform extra duties and side work
  • Noteworthy team player
  • Extremely communicative, observant, and reliable
  • Comfortable with POS systems like Toast, Micros and more
  • Fluent in Spanish (read write and speak)
  • Education in marketing and business enhances skills on the job
  • Experience with bartending, food service, sales, and promotional modeling adds to my expertise in hospitality

References

Kobi Danan (323-327-8954)

Owner and supervisor of Sound Nightclub and Framework events

Craig Jacobsen (516-680-9970)

Director of Operations for Framework events and The VIP Veranda Coachella 

Artie Sinaplidis (212-444-8610)

Manager of VIP services with Framework events 

Joseph Zander (818-624-4304)

Manager of VIP table services at Sound Nightclub 

Heather Win (424-341-9634)

Agency founder and waitress manager of TTG agency 

Timeline

Afterlife Los Angeles-VIP Waitress

Framework X Goldenvoice
10.2023 - 10.2023

Unruly Agency Halloween VIP Waitress

Cinematic LLC
10.2023 - 10.2023

Bedouin at Union Station-VIP Server

Framework.
10.2023 - 10.2023

Solomun at Exposition Park VIP Server

Framework X Goldenvoice
05.2023 - 05.2023

Miami Music Week Pool Party VIP Server

TTG Agency
03.2023 - 03.2023

Martinez Brothers at LA Colliseum-VIP Server

Framework
11.2022 - 11.2022

Coachella VIP Veranda Server

Goldenvoice
04.2022 - 04.2023

Shaq's Superbowl Funhouse-VIP Server

Wynn Nightlife
02.2022 - 02.2022

ColiseumFunhouseShaq'sSolomun at Pershing Square-VIP Waitress

Framework X Goldenvoice
11.2021 - 11.2021

Jamie Jones Paradise In The Park-VIP Server

Framework
06.2021 - 06.2023

Rumors Guy Gerber- VIP Server

Framework
05.2019 - 05.2022

VIP Bottle Server

Sound Nightclub
10.2017 - Current

Bachelor of Arts - Business Administration - Marketing Concentration

California State University

Associate of Arts - Administration And Information Systems

Riverside City College

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Carolina Rusco