Summary
Overview
Work History
Education
Skills
Timeline
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Tylyn Sersland

Miami,FL

Summary

Enthusiastic and results-driven sales professional with a strong background in VIP bottle sales and hospitality, delivering exceptional customer experiences. Skilled in relationship-building, negotiation, and upselling luxury products to discerning clients. Proven track record of exceeding sales targets in high-end environments. Seeking to leverage expertise in VIP client service and sales to drive success in the luxury automotive industry.

Overview

11
11
years of professional experience

Work History

VIP Bottle Server

Miami Gardens Inc
01.2019 - Current
  • Built and maintained relationships with high-net-worth clientele to facilitate the sale of premium liquor and bottle service packages.
  • Exceeded monthly sales targets by an average of 20%, consistently contributing to top revenue generation for the venue.
  • Leveraged product knowledge and personalized service to upsell luxury items, resulting in a 30% increase in average transaction value.
  • Collaborated with management to plan exclusive events, creating unique experiences for VIP guests and enhancing customer loyalty.
  • Trained and mentored new sales team members on sales techniques, customer service excellence, and upselling strategies.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.

Vip Host

Live Casino Of Maryland
03.2017 - 09.2018
  • Delivered personalized VIP experiences to high-profile guests, ensuring satisfaction and fostering repeat business.
  • Managed VIP reservations, coordinated special requests, and handled high-value transactions, ensuring smooth, high-touch customer interactions.
  • Promoted luxury amenities and services, successfully upselling premium packages to top-tier clientele.
  • Developed strong relationships with guests, often becoming the point of contact for exclusive offers, promotions, and events.
  • Worked closely with sales teams to identify opportunities for cross-promotion and event-based sales growth.

Front Desk Agent

Doubletree By Hilton Hotel
04.2014 - 03.2016
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

Associate of Applied Science - Hospitality Management

University of Maryland, College Park
College Park, MD
05-2017

Skills

  • High-end Sales & Upselling
  • Client Relationship Management
  • Negotiation & Closing Deals
  • Luxury Product Knowledge
  • Exceptional Communication & Interpersonal Skills
  • Customer Service Excellence
  • CRM Software & Sales Tracking
  • Event Coordination & Brand Representation
  • Networking & Client Referrals
  • Multitasking & Time Management

Timeline

VIP Bottle Server

Miami Gardens Inc
01.2019 - Current

Vip Host

Live Casino Of Maryland
03.2017 - 09.2018

Front Desk Agent

Doubletree By Hilton Hotel
04.2014 - 03.2016

Associate of Applied Science - Hospitality Management

University of Maryland, College Park

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Tylyn Sersland