Haneka Haynes
Scottsdale,AZ
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and sales strategy skills at The H.wood Group LA to significantly enhance guest satisfaction and repeat business. Specializing in VIP clientele handling and POS system operation, I consistently maximized revenue opportunities, achieving notable sales increases. Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
Overview
7
7
years of professional experience
Work History
VIP Bottle Server
The H.wood Group LA
Los Angeles, CA
08.2014 - 11.2017
- Performed as the contact for bottle service clients during late-night events.
- Used knowledge of bar and bottle menus and persuasive selling techniques to maximize sales.
- Collected and deposited accurate means of payment for each transaction.
- Ensured that work areas were clean and well-stocked prior to the start of the shift and communicated with server assistants to guarantee client satisfaction.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
VIP Host
The Bungalow Santa Monica
Santa Monica
08.2012 - 06.2014
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
- Maximized revenue opportunities by upselling premium services and products to guests as appropriate.
- Managed guest inquiries effectively by staying up-to-date on venue offerings, pricing options, and special promotions.
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
VIP Bottle Server
Supper Club
Hollywood, CA
08.2010 - 08.2012
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
Education
Associate of Arts - Art History
Academy of Art University
San Francisco, CACertification - Esthetics
Southwest Institute of Healing Arts
Tempe, AZSkills
- Strong Work Ethic
- Exceptional customer service
- Stress Tolerance
- Professional Appearance
- VIP Clientele Handling
- Cash Handling
- Sales strategy
- POS System Operation
- Upselling and Cross Selling
- Hospitality service expertise
- Relationship Building
- Decision-Making
- Reliable and Responsible
Timeline
VIP Bottle Server
The H.wood Group LA
08.2014 - 11.2017
VIP Host
The Bungalow Santa Monica
08.2012 - 06.2014
VIP Bottle Server
Supper Club
08.2010 - 08.2012
Associate of Arts - Art History
Academy of Art University
Certification - Esthetics
Southwest Institute of Healing Arts