Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

NATALIE NILES

Yorba Linda,CA

Summary

Personable Cocktail Server with proven history of maximizing sales and providing top-of-the-line service. Exceptional abilities with knowledge of cocktails. Committed to accuracy and efficiency in sales and service.

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

19
19
years of professional experience
1
1
Certification

Work History

VIP Bottle Server

Hyde Sunset Kitchen + Cocktails
Los Angeles, US
08.2014 - Current
  • Took orders from customers accurately and in a timely manner.
  • Greeted guests and provided menus.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

VIP Bottle Server

EMERSON THEATRE, GREYSTONE SUNDAYS, NIGHTINGALE
Los Angeles, US
01.2008 - 09.2011
  • Participated in team meetings and training sessions to improve service and sales skills.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.

VIP Bottle Server

XIV Summer sessions
Los Angeles, US
01.2006 - 12.2008

VIP Bottle Server

TAO LAS VEGAS
Las Vegas, US
01.2007 - 10.2007
  • Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
  • Presented menus and answered questions regarding items.
  • Developed rapport with regular customers to encourage repeat business.
  • Responded to customer inquiries promptly and courteously while providing excellent customer service.
  • Handled special guest requests with professionalism and discretion.

Education

Graduate Certificate - 200 Hour Yoga Therapy And Instruction

Purple Yoga
Fullerton
11.2019

Certificate Fashion Design and Merchandising - Fashion Design

Fullerton College
Fullerton
10.2013

Intermediate Certificate - Holistic Nutrition

Institute for Integrative Nutrition
Brea, CA
12.2012

Certificate of Completion - Glamour And Special Effects Makeup Application

Studio Makeup Academy of Hollywood
Hollywood, CA
12.2001

General Education -

La Mirada High School
La Mirada
12.2000

Skills

  • Highly Experienced in the Nightlife Industry
  • Trained by Industries leading professionals in Las Vegas and Hollywood
  • Professional and friendly communication
  • Knowledge in Alcohol and Brands
  • Strong Interpersonal skills
  • Yoga instruction and therapy
  • Makeup Application
  • Writing Skills
  • Merchandising
  • Alcohol awareness
  • Tableside etiquette
  • Professional appearance
  • VIP clientele handling
  • Outstanding communication
  • Strong work ethic
  • Stress tolerance
  • Exceptional customer service
  • Menu presentation
  • Patron satisfaction
  • POS system operation
  • Cash handling
  • Efficient multitasking
  • Effective customer upselling
  • Reliability and punctuality
  • ABC regulations
  • Cash handling proficiency
  • Salesmanship
  • Tableside service
  • Point of sale (POS) system operations
  • Promoting specials
  • Menu memorization
  • Team player attitude
  • Problem-solving capacity
  • Order accuracy
  • Conflict resolution
  • Cleanliness and sanitation
  • Service prioritization
  • Speed and efficiency
  • Reading body language
  • Patience and empathy
  • Efficient service
  • Handling intoxicated guests

Certification

  • 200 hour yoga teacher certification, 10/19, Present
  • 200 hour yoga instructor certification, Purple Yoga Fullerton
  • First Aid Certification
  • Food Handler Certification
  • Driver's License
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

VIP Bottle Server

Hyde Sunset Kitchen + Cocktails
08.2014 - Current

VIP Bottle Server

EMERSON THEATRE, GREYSTONE SUNDAYS, NIGHTINGALE
01.2008 - 09.2011

VIP Bottle Server

TAO LAS VEGAS
01.2007 - 10.2007

VIP Bottle Server

XIV Summer sessions
01.2006 - 12.2008

Graduate Certificate - 200 Hour Yoga Therapy And Instruction

Purple Yoga

Certificate Fashion Design and Merchandising - Fashion Design

Fullerton College

Intermediate Certificate - Holistic Nutrition

Institute for Integrative Nutrition

Certificate of Completion - Glamour And Special Effects Makeup Application

Studio Makeup Academy of Hollywood

General Education -

La Mirada High School
NATALIE NILES