Marcus McWilliams
Gilbert,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Whiskey Row, excelling in high-volume environments through exceptional customer service and strong work ethic. Skilled in reservation management and alcohol awareness, consistently enhancing guest satisfaction and revenue generation. Demonstrated ability to foster teamwork and maintain a professional appearance, contributing to memorable guest experiences.
Overview
3
3
years of professional experience
Work History
VIP Bottle Server
Whiskey Row
04.2023 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Managed the reservation process for prime VIP tables, ensuring maximum revenue generation on peak nights.
Server
Red Robin
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Gilbert Christian HighSchool
Gilbert, AZSkills
- Strong work ethic
- Exceptional customer service
- Alcohol awareness
- First aid training
- Product presentation
- Professional appearance
- Tableside etiquette
- Reservation management
Timeline
VIP Bottle Server
Whiskey Row
04.2023 - Current
Server
Red Robin
02.2022 - Current
High School Diploma -
Gilbert Christian HighSchool
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