Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison May Kunz

Austin

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales growth at multiple establishments . Excelled in venue promotion and exceptional customer service, achieving consistent year-over-year revenue increases. Skilled in both conflict resolution and sales strategy, adept at fostering strong client relationships and delivering memorable guest experiences.

Overview

7
7
years of professional experience

Work History

VIP Bottle Server

Powder Room
03.2024 - Current


  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.

Bartender

Corner Bar
11.2023 - 02.2024
  • Managed large customer volumes during special events, nights, and weekends.
  • Oversaw cash transactions with precision and accountability.

Bartender/ VIP Server

Rio Austin
06.2023 - 10.2023
  • Served high customer volumes during special events, nights, and weekends

Assistant Manager of Operations

Play on West 6th
11.2020 - 03.2022
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.

Head of Sales & Marketing

Burn House Rooftop and Bar
12.2018 - 11.2020
  • Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
  • Drove organizational change by reevaluating company structure to better align departments with overall goals.
  • Developed comprehensive sales plans for product expansion, resulting in higher market penetration and customer satisfaction.
  • Delivered consistent year-over-year growth in both revenue and market share through aggressive sales tactics and targeted marketing efforts.

Bartender/ VIP Server

Lush Rooftop and Bar
01.2018 - 12.2018
  • Successfully addressed customer needs during busy times such as nights, weekends, and special occasions.
  • Managed inventory requests to ensure product availability.
  • Ensured shift readiness by adhering to opening and closing procedures.

Education

Bachelors Degree - Medical Humanities

University of Texas San Antonio

Skills

  • Strong work ethic
  • Venue promotion
  • Exceptional customer service
  • Stress tolerance
  • Professional appearance
  • Basic mixology
  • Reservation management
  • Tableside etiquette
  • VIP clientele handling
  • Cash handling
  • Safe food handling
  • Conflict resolution
  • Sales strategy

Timeline

VIP Bottle Server

Powder Room
03.2024 - Current

Bartender

Corner Bar
11.2023 - 02.2024

Bartender/ VIP Server

Rio Austin
06.2023 - 10.2023

Assistant Manager of Operations

Play on West 6th
11.2020 - 03.2022

Head of Sales & Marketing

Burn House Rooftop and Bar
12.2018 - 11.2020

Bartender/ VIP Server

Lush Rooftop and Bar
01.2018 - 12.2018

Bachelors Degree - Medical Humanities

University of Texas San Antonio

Similar Profiles

CREATE PROFILE
Madison May Kunz