Lianet Ochoa
Miami,FL
Summary
Dynamic and results-driven VIP Bottle Server with a strong work ethic, honed at Playa Miami. Expert in enhancing guest experiences through exceptional customer service and alcohol awareness. Proven ability to upsell premium offerings, contributing to increased sales and repeat business. Skilled in managing VIP clientele with outstanding communication and stress tolerance.
Overview
7
7
years of professional experience
Work History
VIP Bottle Server
Playa Miami
06.2024 - 12.2025
- Provided exceptional customer service to VIP guests, enhancing overall guest experience.
- Managed drink orders efficiently, ensuring timely delivery and satisfaction.
- Maintained cleanliness and organization of bottle service area, promoting a welcoming environment.
- Collaborated with bartenders to create signature cocktails tailored to guest preferences.
Bottle Server
Exchange Miami
02.2020 - 05.2022
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
Bottle Server
Vendome
03.2019 - 08.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Trained new servers on menu offerings and service protocols to enhance team performance.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
- Maintained accuracy and efficiency when processing sales transactions.
Skills
- Strong work ethic
- Venue promotion
- Exceptional customer service
- Stress tolerance
- Alcohol awareness
- VIP clientele handling
- Outstanding communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
VIP Bottle Server
Playa Miami
06.2024 - 12.2025
Bottle Server
Exchange Miami
02.2020 - 05.2022
Bottle Server
Vendome
03.2019 - 08.2021